Professional communication skills for the workplace Thursday 29 October 2.30 – 4.30 pm EN413 CRICOS 00111DTOID 3059 International Student Life Skill development seminar series

Welcome Olivia Doyle International Student Advisor – Employability Tel

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN International Student Life: Employability support 3  Specialist support for international students aiming to work in partnership with you to develop your employability  Provide professional insights and guidance  Connect you with programs, events and activities to advance your professional career internationally and in Australia  Employability road map – a professional development guide for each stage of your Swinburne student life cycle  More details:

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Final events for 2015 Professional Job Search Intensive Wednesday 25 November 9.30 am – 1.30 pm TD121 Bupa Business Insight Visit Friday 27 November 9.30 am - noon

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN International Student Life Employability 5  Monthly Employability News  Regular program of employability seminars  Skill seminars  Student appointments  Connections  Networking events  Cross cultural events

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Presentation slides can be accessed at: 6 UPDATE LINK UPDATE LINK Your professional career starts NOW

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 7 ‘International students are too focused on their studies and think about careers and employment too late in the careers lifecycle.’ Rob Lawrence, Improving the employment outcomes of international students’ 2013

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Swinburne Employability ‘Road Map’ 8 Guide for your development through each stage of your student life cycle Suggests activities for you to plan your career and enhance your employability throughout your studies Use the steps to create your own map & adapt to suit your needs Don’t attempt everything – take responsibility for your own career and make your employability roadmap work for you.

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 9 Step 1 Orientation & Transition to Swinburne Part time job Work on language & written coms Skill development Step 2 Transition Through Join professional association Volunteer on campus Network Enter competitions Student leadership roles on campus Step 3 Transition Out Find a professional mentor Capstone project Develop job search tool kit Job or internship related to studies Step 4 Transition Onwards Continue to access Swinburne career support services Become an active alumni Plan for the next stage of your career Swinburne International Student Employability Roadmap

What skills and attributes do employers look for in a graduate….

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Employer expectations activity RANK Ordered Key Selection Criteria 1Communication skills 49% 2Academic results 24% 3Teamwork skills 22% 4Aptitude 22% 5Interpersonal skills 21% 6Leadership skills 20% 7Work experience 20% 8Cultural fit 19% 9Motivational fit 18% 10 Adaptable 14% Source: Graduate Outlook 2014, Graduate Careers Australia

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Swinburne communication skill support Conversation group Each weekday LAS run a conversation group on Hawthorn campus. No need to register, just come at 12.30pm pm in GS203 (Level 2 of the George Swinburne Building) Pop-up advice For quick questions about your assignment, assessment or managing your studies. Latelab, Level 2, Library 2.00pm pm, Monday to Thursday Evening advice Drop in to GS202, 4.00pm -8.00pm, Monday to Thursday (during semester) Call (03)

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN LAS Communication Skills Workshops Oral presentations Report writing Essay writing

Introducing: Jill Noble Pivotal HR

Effective Workplace Interpersonal And Communication Skills Jill Noble

Learning Outcomes When you have completed the communication skills workshop you should be able to: Explore body language and its impact in the workplace Enhance your communication in the workplace using active listening, asking questions and assertiveness techniques. Articulate a message when interacting in the workplace Use the communication cycle to keep interactions on track

What is non-verbal communication? 5 aspects – various bodily actions, space, time, physical characteristics, environment.

Non-verbal indicators

Body Language Yes’ and ‘No’ are most commonly used to express one’s feelings – orally or through gestures Message Clusters – Body language comes in clusters of signals and postures, depending on the internal emotions and mental states. Psychologists and body language specialists agree: Gestures condition the mind

Clean and Messy Messages “Can you tell me when the next train to Frankston leaves?” “Sure, about 45 seconds after it arrives.”

Communicating assertively

An “I” statement enables communication to be clear both in content and expression. The “I” statements

Making suggestions – Perhaps we could, would I be, how about we Asking questions – what might be a way to move forward, what suggestions would you have, how could we, when would be a good time, what could we, could we talk about this. Using polite verb forms (modal verbs) – could, would, may, might Using the continuous ‘ing’ tense – I was wondering, I was thinking Assertive Vocab

Use "believe" when you're saying something based on a fact you heard but you don't want to seem too confident or arrogant. “Think" more when stating your opinion. "Feel" is intuition.

Consider the following scenarios. How would you respond? You have just completed a report for your manager at short notice, who has spotted a spelling mistake on the first page, where you’ve missed the ‘h’ off hand. You had done a spell check on the document before passing it to the manager but, of course, the spell-check didn’t identify this particular error. Your manager says in an angry tone, “I can’t believe there’s a spelling mistake on the first page – how many more am I going to find?” Scenarios

Effective Communication

Two basic types of questions 1. Closed questions: Get a one-word response and inhibit thought. Control situation and confirm details Questions begin with who, when and which 2. Open-ended questions: Invite unique thought, reflection or an explanation. Show interest and build rapport Questions begin with how, what and how come (not why!).

Empathy The ability to understand the emotional make- up of other people. Skill in treating people according to their emotional reactions.

Listening skills – Process What listening is not…? 4 Step Listening Process Attending – Focus, BL Reflecting - Summarize Clarifying - Questioning Active – Notes, noises & neck

Avoid fillers Err Ummm Uhh I guess Itself Actually/actual Also Obviously As well Basically And everything else You know what I mean On and off So Like Tend to You know

Tongue Twisters  A phrase, sentence or rhyme that presents difficulties when spoken because it contains similar sounds Examples: She sells seashells on the seashore. Three grey geese in the green grass grazing Nine nice night nurses nursing nicely

Word Stress  Where a word or syllable is louder, long and higher in pitch than another word or syllable  It can change between words derived from the same base (eg. photograph, photographer, photographic).

The rules of Word stress are:  One word has only one stress.  We can only stress vowels, not consonants. 1. Stress on first syllable RuleExample Most 2-syllable nounsPRESent, Export, CHIna, Table Most 2-syllable adjectivesPRESent, SLENder, CLEVer, HAPpy RuleExample Most 2-syllable verbsto preSENT, to exPORT, to deCIDE, to beGIN 2. Stress on last syllable Rules of Word Stress

3. Stress on penultimate syllable 4. Stress on ante-penultimate syllable RuleExample Words ending in -cy, -ty, -phy and -gy deMocracy, dependaBIlity, phoTOgraphy, geOLogy Words ending in -alCRItical, geoLOGical RuleExample Words ending in -icGRAPHic, geoGRAPGic, geoLOGic Words ending in -sion and -tionteleVIsion, reveLAtion Rules of Word Stress cont’d

Learning review What was your key learning from today? What can you apply?