Working Group 8 – E9-1-1 Best Practices September 23, 2011 Robin Howard Chair WG 8 – E911 Best Practices

2 Working Group 8 – E9-1-1 Best Practices  Description: service reliability is vital to public safety and consumer wellbeing. CSRIC II, and before that NRIC, have worked over the years to develop a substantial body of voluntary best practices to promote reliability. This Working Group will review the existing set of CSRIC/NRIC best practices and recommend ways to improve them, accounting for the passage of time, technology changes, and operational factors.  Duration: June 6, 2012

Working Group 8 – Participants  AT&T  ATIS  Iridium  Intrado, Inc.  Wiley Rein LLP  T-Mobile  National Emergency Number Association  CenturyLink  Cassidian Communications, an EADS North America Company  Access Partnership  Washington State Military Department E911 Program Office  Sprint  Verizon 3

Working Group 8 - Current Work Activity  Establish Working Group logistics and participant listings  Establish exploder for team  Define meeting schedule  Establish committees based on needs of E911 Best Practice review  Identifying expertise gaps  Data collection for existing and CSRIC II E911 Best Practices  Collection of Best Practices referenced in E911 outages reported into the Network Outage Reporting System (NORS)  Review of past NRIC/CSRIC Final reports for any outstanding recommendations or work activities 4

Working Group 8 - Work Completed  Compiled list of existing Best Practices related to E911 from the ATIS Best Practice website. Used keywords of 911 and , PSAP, etc. to establish review list.  Contacted FCC PSHSB and requested Best Practices referenced by service providers in Final NORS reports under the following data fields:  Applicable Best Practice that might have prevented the Outage or reduced its effects  Best Practices used to mitigate effects of Outage 5

Working Group 8 - Next Steps  Best Practice tutorial for Working Group members  Identify committees and leadership  Define Best Practice review process and validation process  Distribute Best Practices and supporting documentation to WG8 participants  Identify any BP gaps and/or concerns recognized by Working Group 8 and forward to appropriate CSRIC Working Group for consideration  Begin work on WG8 Report 6

Tentative - Project Timeline 7 June 2012October November DecemberJanuaryFebruaryMarch AprilMay September September 23 rd 1 st CSRIC III meeting December 3 rd 2 nd CSRIC III meeting March 8 th 3 rd CSRIC III meeting June 6 th 4 th CSRIC III meeting WG8 Final Report due September 15 th Working Group 8 Participants Identified Week of Sep 26 th Working Group 8 Kickoff Meeting Week of Oct 10 th Working Group 8 Committees Identified Leadership named Week of Jan 16 th Working Group 8 Committees drafts findings due to WG8 Week of Apr 16 th WG8 draft Final Report due Week of Oct 24 th BP training complete Week of Nov 28 th Working Group 8 Full WG touch base call Week of Dec 19 th Working Group 8 Full WG touch base call Week of Jan 23 rd Working Group 8 Full WG touch base call Week of Mar 26 th Working Group 8 Full WG touch base call Week of Apr 9 th Working Group 8 Full WG touch base call Week of Apr 23 rd WG8 finalize Final Report