Employees Tom Beaton SVP, Management The Dolben Company November 04, 2015 Managing Build to Rent/PRS The U.S. Experience.

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Presentation transcript:

Employees Tom Beaton SVP, Management The Dolben Company November 04, 2015 Managing Build to Rent/PRS The U.S. Experience

The Real Value of Great Employees

Property Management: THEN Mom & Pop Apartment s

Property Management: NOW

GROW, DON’T STEAL Attracting Talent

Maintenance Team Technical Schools Community Colleges Employee Referrals Office Team Colleges/Universities Career Fairs Employee Referrals Attracting Talent

Property Management

Accounting Software Hardware Insurance Public Relations Marketing Advertising HVAC Roofing Landscaping Snow Removal Cleaning Painting Flooring Plumbing Electrical Security Legal Interior designers Architects Construction Industries We Touch

Typical Day? THERE IS NO TYPICAL DAY!

Leasing apartments Collecting rents Marketing and advertising Maintenance of property Contract negotiation Customer service Resident activities Daily Activities

Emergency:

Emergency: Tornado

Skills Needed Customer Service Oriented Strong Communication Skills Outgoing Personality Common Sense Team Player

EducatingOurEmployees of ofTomorrow Property Management 101

Recent College Graduates No Experience Desire & Potential 8-12 Weeks Introduction to Industry Leasing Training Software Training Accounting HR Training APMPM RPM Grow Talent

In-house training program Operations Manual Taught by internal subject matter experts Leasing, maintenance & software training Separate Educational Tracks Property Manager Assistant Manager Leasing Consultant Maintenance Supervisor Training: Dolben University

Online training platform Training/Retraining Required of all employees Fair Housing Sexual Harassment Customer Service Leasing Training Maintenance Training Supervisory Skills Training Online Training

Membership provides opportunities for networking, education, and legislation. Certifications through NAAEI, include: CAPS CAM NALP CAMT Industry Associations

The Essential Industry Text

Base Salary Performance Based Bonus Leasing Incentives Medical/Dental Insurance Disability/Life Insurance Tuition Reimbursement Retirement Plan Paid Time Off Rent Discount Program Wellness Program Employee Compensation & Benefits

Long term committed employees High level of customer service Professionalism Increased Net Operating Income Results