PECO: Customer, Community and Environment Eric Helt, Vice President of Electric Operations 2015 EAP Consumer Services Conference September 16, 2015

2 Safety Message: National Preparedness Month More Information: FEMA.GOV

3 About PECO Largest electric and natural gas utility in Pennsylvania –1.6 million electric customers –490,000 natural gas customers –Service Territory: 2,100 square miles –More than 2,400 employees in the Greater Philadelphia region By the Numbers –500 power substations –29,000 miles distribution & transmission lines –31 gas gate stations –6,600 miles underground gas mains PECO Service Territory

4 About Exelon Exelon’s group of utilities serves more than 6.6 million electric and 1.2 million gas customers.

5 PECO: Who We Are CommunityEnvironment Keeping the lights on and the gas flowing, serving our customers Dedicated to the communities we serve Accountable to the environment PECO is Your Trusted Partner Actively focused on the best interests of its customers and the community Customer Employee Engagement Safety Diversity and Inclusion

6 PECO: Commitment to Customer, Community and Environment Invested more than $1.8 billion dollars in infrastructure improvements and operations over past five years to ensure safe and reliable service – including deployment of advanced metering technology Enhanced customer service and information offerings, including Customer Preference Center and enhanced Outage Map and mobile features Deliver more than $100 million annually in benefits to more than 130,000 low-income through management of PA’s largest Universal Services program Provide energy-saving products and programs to residential and commercial customers through PECO’s award-winning Smart Ideas program Provide rebates and incentives for residential customers investing in new electric vehicle technology through PECO’s Smart Driver Program provides Customer

7 PECO: Commitment to Customer, Community and Environment Community Contribute more than $5 million annually to community partners in the Greater Philadelphia area Active employee volunteer network through Energy for the Community program, supporting local communities and organizations More than 100 executives and employees serve as board members of nonprofit organizations Support regional growth and an active member of regional business and economic development organizations

8 PECO: Commitment to Customer, Community and Environment Environment Provide $900,000 annually in PECO Green Region grants to local community projects helping to preserve open space Installed 45,000 square foot green roof on Center City Philadelphia Headquarters to improve building efficiency through reduced storm water runoff peak roof temperatures Six silver and gold level LEED certified buildings More than 60% environmentally-friendly fleet with increased investment in hybrid vehicles and the conversion of all diesel trucks to biodiesel

9 Employee Culture: Safety & Diversity Safety of our customers is the foundation of all we do Safety of our employees – ensuring everyone goes home the same – or better – than they arrived Promote Safety Culture –Employee Engagement –Training –Equipment and Safety Issues Commitment to Safety: No One Gets Hurt Diversity & Inclusion: Feel Safe, Be Safe, Be Me Employee Resource Groups Voices of Diversity & Inclusion PECO Diversity Council and Diversity Dialogue Department-led Diversity Dialogue Groups Department Diversity Ambassadors Corporate Citizenship –Leadership Effectiveness –Safe Driving –Hazard Recognition

10 Leveraging Technology for Innovation: Telogis Installation of Telogis High Risk Driver Behavior RVA Performance Risk of Complacency with Safety Culture Situation 30% YOY increase in RVAs , same performance 2013 Pilot of vehicles started Q3/Q4 2013, full fleet deployment (1,140 units) by end of Q Action Improved safety performance, enhanced driving culture, enhanced efficiency and explored operational applications. Results 28% RVA Improvement Improved Driver Behavior Driver Coaching Opportunity Increased MPG and Reduced Idling 2014 Results

11 Leveraging Technology for Innovation: Telogis Optimize as Driving Tool Real-time data for coaching opportunities Supervisor scorecard, employee communication Leverage for Dispatching Reduce outage/emergency response time and outage duration Significant opportunity with gas odor response Enhance Vehicle Maintenance Cycle Align maintenance with actual fleet engine hours and miles driven data Proactively address vehicle diagnostic codes Initial Opportunities to Leverage Technology

12 World Meeting of Families and Papal Visit Philadelphia will host the World Meeting of Families and a visit from Pope Francis from September 22 – 27, 2015 Estimated 1.5–2 million visitors expected National and international attention National Special Security Event (NSSE) –Requires lock-step coordination with federal, state and local officials and PECO commercial customers involved in events and affected by security arrangements –Significant contingency planning to ensure service reliability, protection of our employees and infrastructure –Opportunity to build relationships and refine “playbook” for 2016 Democratic National Convention

13 World Meeting of Families and Papal Visit Ensure the safety of our employees and customers –Communicate early and often –Contingency planning with critical customers and Center City commercial customers Maintain service reliability during the WMOF meeting and other related activities –Pre-event activities Venue and equipment inspections Patrolling and closing out open maintenance items on key circuits Manhole inspections in protected areas –Strategic placement of crews and equipment in Center City quadrants to respond to any emergent situations in the security perimeter Provide staffing to respond to any type of event –Command Center staffing and Emergency Operations Center non-storm activation –Contingency staffing procedures outlined for any storm or other emergency response Provide clear and efficient lines of communication with internal and external stakeholders Strategic Objectives and Planning Approach

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