Homeless Hotlines Norfolk Regional : Sally Berger Virginia Beach : Robin Gauthier & Stacey Hammell.

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Presentation transcript:

Homeless Hotlines Norfolk Regional : Sally Berger Virginia Beach : Robin Gauthier & Stacey Hammell

ForKids History of Hotline- Norfolk  5 primary call sites-Outdated resources  ForKids merged all calls Nov 2010  Took over the Norfolk Call Center Sept 26, 2011  Call Point went live Feb 6, 2012-thanks to OTEH Desire to provide a responsible Call Center with reliable information.

Service Approach  Triage  Pre-screening  Current Resources  Emergency Overnights (ERO)  Relationship with Norfolk Dept of Human Services  Average of 120 incoming calls/day

Collaborations  Norfolk Central Intake  Regional Paradigm/commitment  Relationship with all shelter programs  Relationship with all community programs  Update all resources/financial supports for residents every 90 days

Data Management & Statistics  2,261 HH from Oct-Jan (undup)  1,109 HH Turn-away  1,095 calls for rental assistance  146 calls for utility assistance  Staffing needs

History of Hotline- Virginia Beach  Department of Housing issued RFP.  Samaritan House was contracted to operate Connection Point.  Model-single location central assessment & referral center.  Provides 1 st level screening for homeless & housing programs.  Has mixed authority-emergency funds.  Does not authorize shelter admission.  Went live on May 23, 2011.

Service Approach  Target-homeless & risk of homeless.  Available by phone or walk in.  In-depth screening is completed to determine eligibility.  Callers eligible for services are scheduled for face to face meeting.  Community referrals provided.  Callers referred to appropriate programs, applications faxed.

Collaborations Connection Point works in partnership with…  Regional emergency shelters and hotlines.  Planning Council-Homeless Prevention Program (HPP).  Landlords & utility companies.  Subsidized housing programs.  Samaritan House.

Data Management & Statistics  Screenings are entered into HMIS  Why is information collected?  To determine extent of local homelessness/housing trends.  Identify service gaps & future resources. Assistance provided May 2011-Feb 2012  $71, of financial assistance dispersed to 68 households. 76% rental assistance. 9% utility assistance. 5% emergency shelter (hotel/motel.)

Data Management & Statistics (Duplicated Calls to Connection Point)

Future Trends- Norfolk and Virginia Beach  Centralized regional Call Center.  Resources available for entire region.  Technology and Data Collection  Support regional collaboration.  Increase prevention services.  Additional staff & volunteers to improve efficiency.