© Infosys Technologies Limited Infrastructure Management Services Jeffrey Bannister Associate Vice President - IMS

November 11, 2005© Infosys Technologies Limited Safe Harbor Certain statements in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2005 and our reports on Form 6-K. These filings are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

November 11, 2005© Infosys Technologies Limited State of the business Services have a focus on IT infrastructure services for global customers Pune Operations Center Parameter FY03 FY04FY05 LTM Sep 2005 Revenues ($ m) Delivery centers1123 Offshore Mix (%)55%58%74%78% Over 1,100 resources in the business unit Data Center Management Technical Support / Service desk Network Management ITSM Process Consulting Application Operations Support Strong trend towards offshoring Cuts across industry verticals and geographies High potential for growth in all service towers

November 11, 2005© Infosys Technologies Limited Trends in the market Trends Offshore infrastructure management - A strong emerging trend Potential - Bulk of Infrastructure Management Services can be offshored Increasing complexity Deals are becoming more modular Selective outsourcing (help desk, , security / network) growing Outsourcing including asset / people transfer is approaching decline Market size By 2006, Infrastructure Services delivered in a Global Delivery Model from India to US companies will surpass $1 billion (80% probability) – Gartner Services most likely to be sent to an offshore location Forrester S-Curve on infrastructure trends

November 11, 2005© Infosys Technologies Limited Trends in the market - Worldwide spending on external IT services, IT outsourcing includes Infrastructure Outsourcing, which consists of Data Center Outsourcing, Desktop Outsourcing, Network Outsourcing and Enterprise Application Outsourcing. The combined Infrastructure Outsourcing segments equal 80 percent of the total outsourcing spending Data Center Management Servers Databases Mail Infrastructure Hosting Design Manage Technical Support / Service desk Application Operations Support ITSM Process Consulting Technical Helpdesk Service Desk Desktop Support Business Applications Enterprise Products Infrastructure Off-shorability ITSM Implementation ITIL / BS15000 Six Sigma Design / Model Support / Operate Network Management Enterprise Networks Telco Networks Network Devices Security Network Operations Centers Design Monitor / Manage Advise Implement Production Operations Monitor / Support ITIL – IT Infrastructure Library, BS15000 – British Standard 15000, ITSM – IT Service Management,

November 11, 2005© Infosys Technologies Limited Distinguishing strengths Bangalore Operations Center Management commitment and willingness to invest in IMS Board-level sponsorship for IMS business Infosys has outstanding customer references - AMR report, Nov 2004 Largest offshore-based network management engagement with a large European telecom service provider (size of FTE’s) Infrastructure and technology investments Large high-capacity global IP network. 3 large Global Management Centers Centers of Excellence - Competency building – certifications in technology, process and project management Best-of-breed tools including BMC and leveraging Microsoft solutions Strong business pursuit process - Effective cross-selling and enabled sales force Process - BS15000 certification and ITIL best practices Strong HR Massive, scalable training model for infrastructure skills High employee satisfaction in 24x7 model Infosys strong results are because of its outstanding customer references for both the service offering and customer relationship management. - AMR Research Report on Data center management – November 2004 First time we came in after Christmas and could start production without waiting for systems. I am proud of all of you at Infosys, and look forward to achieving more with you in providing cost-effective services to the our business. - CIO, Firmenich

November 11, 2005© Infosys Technologies Limited ChallengeStrategy Pricing of infrastructure services » Element based pricing vs. traditional FTE Differentiation through process strengths, new solutions, technology platforms and alliance partners Security compliance and business continuity planning for mission critical services Multiple levels of security tailored to customer needs. Disaster recovery plans agreed and signed off Service levels in remote management Strong process-oriented mechanism for operational level and service level agreements definition and pyramid reporting Asset acquisition Openness to new deal models and capability through strong Partnerships. Multilingual supportLeverage corporate investments in Eastern Europe and China Demonstrated ability in telecom provider story. Geared up with internal capability as well as alliances Challenges and how are we addressing them

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