© Copyright 2011 by Ingrid Greenberg All Rights Reserved Greetings © Copyright 2011 by Ingrid Greenberg All Rights Reserved www.esl-distance-learning.com

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Learning Objectives Learner will be able to: Identify and use appropriate business greetings for First time meetings. Follow-up meetings. Speak common American names. Prepare greetings for future meetings. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Meeting someone new In a business situation with Westerners, during the first time we meet someone new, we say “Hello.” Then we add a friendly statement: “It’s nice to meet you.” It’s important to create a friendly and respectful environment before you start to discuss business. Practice speaking the conversation with a partner below: Partner A. Hello. It’s nice to meet you. Partner B. Hello, It’s nice to meet you too. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Body Language Speaking English is important, but there is something that is just as important: your body language. In a business situation, you want your body language to also “speak” for you. Answer these questions: When you meet someone, what do you do with your body? do you make eye contact? do you smile? do you stand up and shake hands? © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Shake Hands Westerners usually stand up to shake hands when they meet. Use your right hand to shake hands with the other person’s right hand. Even if you are left handed, you want to use your right hand because most people are right handed. You want to use a firm grip, but not too strong. If you are a man, you can shake hands with another man with more strength. If you are a man and you’re shaking hands with a woman, be more gentle. When you shake hands, pump your hand up and down 2 -3 times, then let go. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Culture Note In some cultures, men and women do not shake hands. Be wise and learn about local customs with handshaking. In class, ask each other about handshaking. Ask the female classmates if it’s okay to shake a man’s hand. And ask the male classmates if it is okay to shake a woman’s hand. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Eye Contact Also, you want to look your new business client in the eyes and smile. We call this: “eye contact.” When you make eye contact, it sends a message that you are honest and you are eager to do business with this new person. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Smile When you meet someone, a friendly smile is a great way to say you are happy to do meet this person and you’re ready to do business. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Review When you greet someone new: Shake hands. Make eye contact. Say “Hello.” Smile. Practice again with your partner. This time, remember to shake hands and make eye contact. A. Hello. It’s nice to meet you. Hello, It’s nice to meet you too. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Names You want to use the person’s name if you know it for a couple reasons. First, it’s a sign of respect. Second, it helps you remember their name. Example: A. Hello Susan. It’s nice to meet you. Hello Bob, It’s nice to meet you too. On the next slide, practice with your partner by using common American names for men and women. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Practice speaking greetings with a partner. Remember to make eye contact when you shake hands. Women’s Names Alice Karen Lisa Margarita Michelle Nancy It’s nice to meet you. It’s a pleasure to meet you. Hello Men’s Names Benjamin Bruce David Michael Roger Steve © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Formal greetings. In the United States, business people often use first names for greetings because we often communicate in a casual, friendly style. However, sometimes we use the formal titles such as: Title Pronunciation Meaning Mr. /mister/ A man, married or unmarried. Mrs. /missiz/ A woman, married. Miss /mis/ A woman, unmarried. Ms. /miz/ A woman, married or unmarried. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

Reasons to use formal greetings. You can use these greetings for several reasons: When you meet someone who has a higher status, such as a supervisor or upper management. When you meet someone and correspondence such as letters, emails, and announcements referred to him/her with a title. When you meet someone from another country. When you’re not sure, it’s best to start by using a formal greeting. And then let the new contact correct you. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

When we use titles, we use the last names, not the first names. Mr. Smith Mrs. Green Miss Taylor Ms. Granger Mr. Peters Mrs. Ho Ms. Yamaguchi Miss Sanchez Mr. Rodriguez It’s nice to meet you. It’s a pleasure to meet you. Hello Practice with a partner. © Copyright 2011 Ingrid Greenberg All Rights Reserved. (c) Copyright Ingrid Greenberg 2008 All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. In person Many times you will meet someone in person after talking with them on the phone or email. In this case, we use additional phrases such as: in person face-to-face These phrases mean you are in the same room and you can shake hands. Hello George. It’s nice to meet you in person. Hello Mary. Yes, It’s nice to finally meet you face-to-face. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Write down the names of 10 people that you want to meet in the next year. _______________ _______________ On the next slide, use these names to practice the conversation: © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Put the name of your future acquaintance here. A. Hello __________. It’s nice to meet you. Hello __________. It’s nice to meet you too. Put your name here. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. A. Hello Danica. It’s nice to meet you. Hello Ingrid. It’s nice to meet you too. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 1. What is polite body language when you meet someone? 2. Why do we say someone’s name during a greeting? 3. Complete this sentence: “It’s nice…. See next slide for answers. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 1. What is polite body language when you meet someone? Shake hands and make eye contact. 2. Why do we say someone’s name during a greeting? To show respect and to help remember their names. 3. Complete this sentence: “It’s nice…. …to meet you.” © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 4. Complete this greeting: “It’s a … 5. What are four formal titles for greetings? 6. There are at least 4 reasons to use a formal greeting. Which answer below is NOT a reason to use a formal greeting: See next slide for answers. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 4. Complete this greeting: “It’s a … …pleasure to meet you.” 5. What are four formal titles for greetings? Mr., Miss, Mrs., Ms. 6. There are at least 4 reasons to use a formal greeting. Which answer below is NOT a reason to use a formal greeting: The new contact is a supervisor. Correspondence uses formal titles. The contact is from another country You’re not sure of contact’s status. Your friend. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 6. Answer. #5 is not correct. If it is your friend, you do not need a title. 7. If you have talked on the phone with a client on Monday, and then you meet him or her at a conference on Friday, what are common expressions to add to your greeting? See next slide for answers. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Quiz 6. Answer. #5 is not correct. If it is your friend, you do not need a title. 7. If you have talked on the phone with a client on Monday, and then you meet him or her at a conference on Friday, what are common expressions to add to your greeting? in person face – to – face “It’s nice to meet you in person.” “It’s nice to meet you face to face.” © Copyright 2011 Ingrid Greenberg All Rights Reserved.

© Copyright 2011 Ingrid Greenberg All Rights Reserved. Extra Credit Next time you meet someone in a business setting, be sure to use appropriate body language and correct greeting. © Copyright 2011 Ingrid Greenberg All Rights Reserved.

Thank you and enjoy learning English! Good communications means success! For more business English lessons, go to www.esl-distance-learning.com © Copyright 2011 Ingrid Greenberg All Rights Reserved.