Emergency Medical Services Agency Santa Barbara County Emergency Medical Services Agency EPCR System Recovery Procedures

Enter data at station on Rescue Bridge Recovery Procedures Device Failure Device Failure Document to paper Local Agency Support Enter data at station on Rescue Bridge

Document on device and save Post when connectivity returns Recovery Procedures Connectivity Failure Connectivity Failure Document on device and save Post when connectivity returns

System Failure Recovery Procedures Or Document to paper Document on device and save Enter into Rescue Bridge when system is rebooted Post when system is rebooted

Support Flow Users Initial Contact Use appropriate recovery procedure Users Initial Contact Suspected Hardware/Local Network Problem Suspected Configuration Problem Service Admin. Service IT System Admin. Support 0800 - 1700 M-F PST

Change Management Process Service Admin. Users System Change Requests Template/Procedure Change Requests User Voice Standing Work Groups System Admin. ePCR Advisory Group Medical Director