Treasury Manager Theresa Utibe-Ukim MSIT 573 Dr. Carl Rebman July 14,2005

About Treasury Operations Dept. Zenith Bank has 80 branches All foreign exchange & treasury transactions are processed centrally. Main function: Funds transfer 8 staff – approximately 100 transactions per day. Use of two programs: Phoenix & SWIFT

Project Overview A new program to integrate the Phoenix banking software and SWIFT Re-engineer the current treasury operations processes Project will required 3 programmers (2 will be hired on a part time basis) and all of treasury operations staff Duration is expected to be 6 months

Problem Staff are overwhelmed by the volume of repetitive tasks. The department has asked 2 additional staff be employed. Customers transactions are never completed on the same day. Staff are unhappy and customers are dissatisfied with the poor service.

Project Objective Create a new program that will cut out/reduce repetitive task and integrate Phoenix & SWIFT Get customers transactions completed on time Reduce work time for staff Increase business/income

Cost Project Cost: $95, (This will be in salaries) Others: Bank may loose up to 30% of their business with the current situation. That is an income of about $187,500.00pa

Benefits Customers are satisfied with the level of service. They retain their business with the bank Transactions grow by about 30% - $187, income. Bank charge a premium for the outstanding service Staff are happier with the job. Turnover is low. The bank saves about $5, in recruitment and training. Save $95, on salaries of additional treasury staff

Measures of Success All task accomplished in the allotted time Software code working as planned All transactions processed same day Staff do not have to work more than 8hours a day. There is no need to employ additional staff for the dept.

Risk Assessment ProbabilityCostRiskTotal Risk ImplementSuccess70%95, , Failure30%282, , , Don’t Implement Success20%0.00 Failure80%282, ,000.00

Gnatt Chart

Questions? Thank you!!!