1 Best Practices: State Home New Survey Process August 4, 2010 Facility Perspective NC State Veterans Home Fayetteville

2 CMS/QIS Computer based survey Upon Entrance NO TIME TO PLAY TIMEFRAMES FOR INFORMATION SURVEY READINESS BOOK MDS CODING – (IS YOURS CORRECT?)

3 CMS/QIS INITIAL TOUR HILTON OR MOTEL 6 RESIDENT COUNCIL PRESIDENT (PRESIDENT OR MAYOR OF FACILITY) RESIDENT SATISFACITON SURVEYS POSITIVE OR NEGATIVE RESPONSES IMPACTS THE SURVEY PROCESS

4 CMS/QIS FAMILY SATISFACTION SURVEYS IMPACTS THE SURVEY PROCESS DIRECT CORRELATION BETWEEN POSITIVE STAFF SURVEYS AND RESIDENT/FAMILY SURVEYS DINING OBSERVATION WE EAT WITH OUR EYES

5 CMS/QIS RESIDENT, FAMILY, AND STAFF EDUCATION A. DETERMINE THE LEVEL OF EDUCATION APPROPRIATE FOR EACH B. AMOUNT OF INFORMATION PROVIDED PER TRAINING SESSION C. LEVEL OF COMPREHENSION D. SOLICIT THEIR INPUT

6 CMS/QIS ALL QUESTIONS USUALLY TRIGGER A DROP DOWN BOX FOR ANY NEGATIVE RESPONSES, WHICH DELAYS THE SURVEY LONGER (TRIGGERS INVESTIGATION) EXAMPLE: DENTAL CARE STAGE 1 NO NEGATIVE RESPONSES, END OF STORY = POSITIVE OUTCOME

7 EXAMPLE EXAMPLE: DENTAL CARE STAGE 1 NEGATIVE RESPONSES TRIGGER STAGE 2 WITH AN INVESTIGATION (PLEASE REFER TO 10 PAGE HANDOUT FOR QUESTIONS RELATED TO DENTAL CARE)

8 OUTCOMES PATIENT CENTERED CARE IS THE KEY TO BEST PRACTICES AND POSITIVE OUTCOMES FOR OUR VETERANS

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