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Presentation transcript:

Performance indicator

Financial management for IT services - Key performance indicators (KPIs) 1 In order to assess whether financial management for IT services has been successfully deployed, the following key performance indicators may be examined:

Eco-Management and Audit Scheme - EMAS Key Performance Indicators 1 The EU Eco-Management and Audit Scheme provides core indicators or key performance indicators|Performance Indicator (KPIs) with which registered organisations can measure their environmental performance and monitor their continual environmental improvement against set targets.

Performance indicator 1 These assessments often lead to the identification of potential improvements, so performance indicators are routinely associated with 'performance improvement' initiatives

Performance indicator - Categorization of indicators 1 Key performance indicators define a set of values used to measure against. These raw sets of values, which are fed to systems in charge of summarizing the information, are called 'indicators'. Indicators identifiable and marked as possible candidates for KPIs can be summarized into the following sub- categories:

Performance indicator - Categorization of indicators 1 Key performance indicators, in practical terms and for strategic development, are objectives to be targeted that will add the most value to the business.Pursuit of Performance Excellence: Business Success through Effective Plant Operations Metrics. A MESA Metrics Research Study. February 2012 These are also referred to as 'key success indicators'.

Performance indicator - Identifying indicators of organization 1 Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.

Performance indicator - Identifying indicators of organization 1 Key performance indicators (KPIs) are ways to periodically assess the performances of organizations, business units, and their division, departments and employees. Accordingly, KPIs are most commonly defined in a way that is understandable, meaningful, and measurable. They are rarely defined in such a way such that their fulfillment would be hampered by factors seen as non-controllable by the organizations or individuals responsible. Such KPIs are usually ignored by organizations.

Performance indicator - Problems 1 In practice, overseeing key performance indicators can prove expensive or difficult for organizations. Some indicators such as staff morale may be impossible to quantify. As such dubious KPIs can be adopted that can be used as a rough guide rather than a precise benchmark.

Performance indicator - Problems 1 Key performance indicators can also lead to perverse incentives and unintended consequences as a result of employees working to the specific measurements at the expense of the actual quality or value of their work.[ Performance-Organizations-Robert/dp/ Robert D Austin, Measuring and Managing Performance in Organizations] For example, measuring the productivity of a software development team in terms of source lines of code encourages copy and paste code and over-engineered design, leading to bloated code bases that are particularly difficult to maintain, understand and modify.

Critical Success Factor - Relation to Key Performance Indicator 1 Critical Success Factor vs. Key Performance Indicator (KPI):

Key performance indicators 1 These assessments often lead to the identification of potential improvements, so performance indicators are routinely associated with 'performance improvement' initiatives

Key performance indicators - Categorization of indicators 1 Key performance indicators define a set of values against which to measure. These raw sets of values, which are fed to systems in charge of summarizing the information, are called 'indicators'. Indicators identifiable and marked as possible candidates for KPIs can be summarized into the following sub- categories:

Niagara College - Key Performance Indicators 1 According to the results of the Key Performance Indicator (KPI) survey released in the Spring of 2013, Niagara College had received its eighth number- one ranking in overall student satisfaction among all Ontario colleges in the past nine years

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