Sunderland Social Services Super User Training1 Sunderland Social Services Single Assessment Process Liquid Logic Super User’s

Sunderland Social Services Super User Training2 House Rules Registers Mobile Phones Fire Alarms No Smoking Health & Safety

Sunderland Social Services Super User Training3 Course Itinerary 9:30amStart & Introduction 10:30amCoffee Break 12:00pmLunch 2:30pmCoffee Break 4:30pmFinish

Sunderland Social Services Super User Training4 Course Objectives Maps Keystrokes Work Processes Page Navigation Problem Solving

Sunderland Social Services Super User Training5 Who is Involved with SAP?

Sunderland Social Services Super User Training6 Maps How does work come in? Where does it go? How do we pick it up? Where do we send it? How do we monitor it?

Sunderland Social Services Super User Training7 Keystrokes Following a process Understanding work flow Referral protocols, Reassign/Refer Problem solving

Sunderland Social Services Super User Training8 Liquid logic Flow

Sunderland Social Services Super User Training9 Workgroup Tray Pick up from Admin Workgroup Tray Accept Referral Re-assign on to each other in room (Team Manager) Follow Keystroke Guidance for Admin referral in via Liquid Logic

Sunderland Social Services Super User Training10 Admin Tasks/Duty Work Tray/Team Manager/Care Manager Create Contact Assessment Reassign To Duty Pick up from Duty Work Tray Reassign to Team Manager Refer on to Care Manager

Sunderland Social Services Super User Training11 Questions? If there is anything you don’t feel too sure about please ask now, as it is your last opportunity. Don’t go away looking like this!

Sunderland Social Services Super User Training12 Evaluation Form Thank you for attending the training. Please help us to evaluate the course by completing the on-line evaluation form.

Sunderland Social Services Super User Training13 End of Course Thank you For coming Help Desk (Number) LL On-line Help Keystroke Guidance Web Space Manual