RMC Meeting September 2013 Seattle, Washington Presented by Adam Ruck

Agenda RABQSA Aerospace Team RABQSA Aerospace Applications Examiner’s Queue RMC Decisions Issues Improvements Questions

RABQSA Aerospace Team General Manager Operations General Manager Operations Learning & Development Manager, Psychometrician Learning & Development Manager, Psychometrician President & CEO Operations Manager, North America Operations Manager, North America Peter Holtmann, strategic manager Kerry Palejs, senior executive for service delivery Adam Ruck, aerospace services manager Mary Rehm, exams, learning & development, and programs manager Patricia White, aerospace schemes service staff Presley Quinn, aerospace schemes service staff Examiner, Aerospace

Aerospace Applications Approved 1OCT12-31AUG13 AS9100 Approved Applicants

Aerospace Applications Approved 1OCT12-31AUG13 AS9100 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug TOTAL

Aerospace Applications Approved 1OCT12-31AUG13 AS 9110 Approved Applicants

Aerospace Applications Approved 1OCT12-31AUG13 AS9110 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug TOTAL

Aerospace Applications Approved 1OCT12-31AUG13 AS 9120 Approved Applicants

Aerospace Applications Approved 1OCT12-31AUG13 AS9120 Approved Applicants InitialRecertificationExpansionAll DateAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug TOTAL

Average RABQSA Approvals Per Month (OCT2012-JUL2013) AS9100AS9110AS9120 Initial Recertification Expansion0.20.1

Examiner’s Queue as of 10SEP2013 Applications –Initial, 61 –Recertification, 37 –Expansion, 9 Applications

In-Progress Applications as of 10SEP2013

Examiner’s Queue as of 10SEP2013 AS Applicants in Examiner's CRM Queue as of 10SEP2013 InitialRecertificationExpansionAll SchemeAAAEAAIEATOTALAAAEAAIEATOTALAAAEAAIEATOTAL AS AS AS TOTAL Examiner's Queue as of 10SEP2013 Additional Information Requested37 In Review17 Supervisor Queue17 RMC Awaiting Decision16 Tag Committee Awaiting Decision7 New Application7 Closing File4 Other2 TOTAL107

RMC Approved Applicants (Month of Decision) Vote Days Applications

RMC Disapproved Applicants (Month of Decision) Vote Days Applications

RMC Reviewed Applicants (Month of Decision) Applications Vote Days

RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 Approved AS9100 –AA, 20 –AIEA, 12 –AEA, 2 Disapproved AS9100 –AA, 2 –AIEA, 8 –AEA, 0

RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 AS9110 Approved –AA, 3 –AIEA, 0 –AEA, 0 AS9110 Disapproved –AA, 0 –AIEA, 2 –AEA, 0

RMC Decisions by Scheme & Grade 1MAR2013 – 31AUG2013 AS9120 Approved –AA, 3 –AIEA, 5 –AEA, 1 AS9120 Disapproved –AA, 0 –AIEA, 0 –AEA, 0

RMC Disapprovals 1JUL-31AUG Disapprovals –4, Independent Contractor, Self-Employed, etc… –2, Work Experience –2, Audit Log

Complaints, Resignations, and Appeals 1JUL-31AUG2013 Complaint, 9 Resignations, 1 Appeals, 0

Issues Customers not submitting the correct required documents Length of RMC voting process Expediting Customers Customers speaking directly to RMC

Improvements Additional AS Examiner –Implemented 19AUG2013 Applicant Documentation Requirements –Implement by 27SEP2013 Certification Requirement Update & Processing Timeline –Implement by 4OCT2013 Technology –Implement end of 2013

Adam Ruck Operations Manager, North America ext ?