AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps INSIGHTS FROM CAMUY Ravi Verma THE ORG WHISPERER 4 STEPS TO SELF-MANAGING SCRUM TEAMS

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Work Group: Team: Self-Directed Team: Self-Managed Team: Glossary A group of people working together, ex. mechanics in Sears Auto Center A group of people working together toward a common goal, ex. - The Dallas Cowboys The Baltimore Ravens A group of people working together in their own ways toward a common goal which the team defines A group of people working together in their own ways toward a common goal which is defined outside the team Mark M. Chatfield, P.E. VP for Engg Leadership, IRI,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Benefits Cost savings Innovation Effective decision making Increased productivity Improved customer satisfaction Higher commitment & motivation Reduced stress for the leader

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Teams waiting for solutions  Sub-optimal solutions (top-down) OK, now what…?  Not “owning” outcome Deadlocks  Escalations Refereeing fights  Tactical instead of strategic  Mind numbing meetings Symptoms of Self-Management (NOT)

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Which symptom is most common in your organization? 1.Team members waiting for solutions 2.Team members not owning outcomes 3.Too many deadlocks & escalations 4.Management wasting time refereeing fights 5.Other – type in chat window Poll # 1

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Poll # 1 - Results Which symptom is most common in your organization? 1.Team members waiting for solutions 2.Team members not owning outcomes 3.Too many deadlocks & escalations 4.Management wasting time refereeing fights 5.Other – type in chat window

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps But first…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Vacation Planning Process Destinations Blogs Activities Hotel, Car Travel Countless Hours ~1-2 Weeks I’M FED UP!!!! (Your turn)

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps $2.13 / hr Edwin Yulfo… Very engaged Highly motivated Completely self-managing Got me thinking….

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What if our Scrum Teams were full of Edwin Yulfo’s…? (not talking about min. wage here)  How can we get there? What is…  Engagement?  Motivation…? Types…?  Self-Management? Are these connected?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Finally….

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps “Degree to which people actively self-manage in their work” – Intrinsic Motivation at Work, Kenneth W. Thomas Engagement Self-Management

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps “Fully involved & enthusiastic Further organization's interests Measurable emotional attachment to  Job  Colleagues  Organization Willingness to learn and perform" Not satisfaction, motivation, culture. Engagement Self-Management

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Motivation Desire to do things Difference between…  waking up before dawn to pound the pavement  and lazing around the house all day. Crucial in setting and attaining goals You can influence your motivation and self-control EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Types of Motivation EXTRINSIC Not from work itself Salary, bonus, perks Compliance, rote behavior INTRINSIC Directly from work Pride, accomplishment Initiative, commitment Intrinsic Motivation at Work, Kenneth W. Thomas, EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Extrinsically Motivated Intrinsic Motivation at Work, Kenneth W. Thomas, EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Intrinsically Motivated Intrinsic Motivation at Work, Kenneth W. Thomas, EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What %-age of your team members are highly engaged? 1.0% to 25% 2.26% to 50% 3.51% to 75% 4.76% to 100% 5.I have no clue! Poll # 2

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Poll # 2 - Results What %-age of your team members are highly engaged? 1.0% to 25% 2.26% to 50% 3.51% to 75% 4.76% to 100% 5.I have no clue!

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Cost of Dis-engagement Towers Watson 2012 Global Workforce Study… EngagementSelf-ManagementMotivation 7.5% Where would you like your teams to be?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Cost of Dis-engagement EngagementSelf-ManagementMotivation 7.5% Towers Watson 2012 Global Workforce Study… Interested in a 7.5% bump in profit?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps How…? EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps EngagementSelf-ManagementMotivation Self-Management Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps EngagementSelf-ManagementMotivation Self-Management Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What makes work engaging? EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Enablers CHOICE Authority Trust Security Clarity Information MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Enablers CHOICE Authority Trust Security Clarity Information MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Which building block are your team missing the most? 1.Sense of Meaningfulness 2.Sense of Choice 3.Sense of Competence 4.Sense of Progress 5.Other – type in chat window Poll # 3

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Poll # 3 - Results Which building block are your team missing the most? 1.Sense of Meaningfulness 2.Sense of Choice 3.Sense of Competence 4.Sense of Progress 5.Other – type in chat window

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps The Scrum Connection… MEANINGFULNESS Non-cynical Climate Clear Values Exciting Vision Relevant Work Whole Tasks EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., Agile Manifesto 1.Individuals & Interactions 2.Working Software 3.Customer Collaboration 4.Responding to Change Scrum Values: 1.Commitment 2.Focus 3.Openness 4.Respect 5.Courage Vision Statement : (From Geoffrey Moore's ‘Crossing the Chasm’) For (target customer) Who (statement of the need or opportunity) The (product name) is a (product category) That (key benefit, compelling reason to buy) Unlike (primary competitive alternative) Our product (primary differentiation) Planning Onion:

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps CHOICE Authority Trust Security Clarity Information EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., The Scrum Connection…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps COMPETENCE Knowledge, models ‘+’ve Feedback Skill Recognition Challenge High non-comp. stds. EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., The Scrum Connection…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps PROGRESS Collaboration Milestones Celebrations Customer Access Measurements EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., The Scrum Connection…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Food for thought…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps A mediocre solution to the right problem Is better than the perfect solution to the wrong problem. Define the problem before solving it! So, what’s missing…? EngagementSelf-ManagementMotivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps So, what’s missing…? WEP Online Assessment  24 questions  20 page report  Focus areas  Actionable suggestions EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr.,

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., So, what’s missing…?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., So, what’s missing…?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps EngagementSelf-ManagementMotivation Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., So, what’s missing…?

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What do I do? Pin-point the root cause with the WEP assessment Bridge the gap with surgical precision – – Use the 4 building blocks Distinguish between ability and willingness Be a servant leader – Look in the mirror (often) – Coach and be coachable

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Get external help  Without internal bias’s / baggage  Without 60 hr day job competing for time  With expertise in this area Call us to explore possibilities…  Pilot assessment for ~10 person team  Gap analysis / coaching  Effectiveness / ROI assessment Suggestions…

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Caveats Not a panacea / silver bullet Use a multi-pronged approach, ex.- SmoothApps Framework for Transformation… 1.‘Lead Bold Change’ 2.Create a ‘Lean Startup’ 3.Leverage Personality Types 4.Harness Conflicts 5.Boost Intrinsic Motivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps What is self management? 2.What are the benefits? 3.Symptoms when it is missing? 4.How do I enable it?  How is it connected to Scrum? 5.What if its missing? Recap

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Poll # 4 What was the most actionable insight today? 1.Understanding self management process 2.Identifying the four building blocks 3.Connecting to Scrum 4.I need a vacation! 5.Other – type in chat window

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Poll # 4 - Results What was the most actionable insight today? 1.Understanding self management process 2.Identifying the four building blocks 3.Connecting to Scrum 4.I need a vacation! 5.Other – type in chat window

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps SmoothApps TRANSFORMATION! AGILITY (PROCESS) ENTREPRENEURSHIP (PRODUCT) STORY-TELLING (PEOPLE) Agile Training Agile Coaching Agile Transformation Vision, Mission, Values Strategy, Roadmap Business Planning Leading Bold Change Leveraging Personality Types Harnessing Conflict Boosting Intrinsic Motivation

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps THE ORG WHISPERER

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Questions? Hemant Elhence

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Synerzip in a Nut-shell 1.Software product development partner for small/mid-sized technology companies Exclusive focus on small/mid-sized technology companies, typically venture-backed companies in growth phase By definition, all Synerzip work is the IP of its respective clients Deep experience in full SDLC – design, dev, QA/testing, deployment 2.Dedicated team of high caliber software professionals for each client Seamlessly extends client’s local team, offering full transparency Stable teams with very low turn-over NOT just “staff augmentation”, but provide full mgmt support 3.Actually reduces risk of development/delivery Experienced team - uses appropriate level of engineering discipline Practices Agile development – responsive, yet disciplined 4.Reduces cost – dual-shore team, 50% cost advantage 5.Offers long term flexibility – allows (facilitates) taking offshore team captive – aka “BOT” option

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Our Clients

AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION! © SmoothApps Call Us for a Free Consultation! Thanks! Hemant Elhence