G9 Family & MWR Programs Overview Army BOSS Program Managers’ Training For Army BOSS Program Managers’ Training 30 September 2015 Jolly Miller Chief, Family Programs Installation Management Command IMCOM delivers and integrates base support to enable readiness for a self-reliant and globally-responsive All Volunteer Army

Core Family Programs ACS Readiness Programs Financial Readiness (AER) Employment Readiness Program Military Spouse Employment Partnership (MSEP) Relocation Readiness Program Mobilization and Deployment OPREADY Family Readiness Groups Family Readiness Support Assistants Military & Family Life Counselors Master Resiliency Training for Spouses Support for Wounded and Survivors Survivor Outreach Services Soldier & Family Assistance Centers Support for Geographically Dispersed Army OneSource Services Locator App Community Support Coordinators Total Army Strong Military OneSource (OSD) Information and Referral Family Advocacy Program Victim Advocacy New Parent Support Transitional Compensation Exceptional Family Member Program EFMP Respite Care Systems Navigators Automation Volunteer Programs Army Volunteer Corps Army Family Team Building Army Family Action Plan

Army Community Service Priorities Objectives Ready and Resilient Campaign (R2C) Exceptional Family Member Program improvements Survivor Outreach Services First-term & annual spend plan (budget) requirements Soldier & Family Assistance Centers/Integrated Disability Evaluation System (SFAC/IDES) Veterans Opportunity to Work (VOW) to Hire Heroes Act – Support for SFL: TAP Sponsorship training (Leveraging ACT technology) Increased communication/training with garrisons’ ACS staff through teleconferencing and DCO Self-sufficient Families, safe homes and cohesive communities that results in enhanced and sustained readiness Meet the diverse needs of Army Families throughout the ARFORGEN cycle Assist Soldiers and Families in maintaining readiness by coordinating and delivering comprehensive, responsive services that promote self-reliance, resiliency and stability Provide single portal access for information, programs and services, and connectivity Current Challenges/Opportunities Top Five Areas for GL Involvement C: Funding and staffing of Garrisons’ ACS Centers C/O: Support to the geographically dispersed C/O: Reintegration C: IDES (Increased Support) C/O: Sponsorship training C/O: Financial readiness/Transitioning Soldiers and Families O: Leverage BOSS staff to spread the good word about ACS programs Prioritize ACS hiring actions within the garrisons Serve Army Families regardless of component or geographical location Increase readiness and resilience by emphasizing R2C Support Wounded Warriors and their Families Support Survivors and their Families Support standardization of Family Services across the Army

Army Community Service Increasing use of programs Army Families and Soldiers continue to understand the value of and use their local ACS and over the horizon support (AOS/MOS) in increasing numbers: Growth across ACS programs: 4.5M contacts in FY09 to 16.2M contacts in FY14 (Note: by FY19, 220 ACS positions will be cut) All volunteer programs (AFAP, AFTB, AVC) have increased. More volunteer support will be required in face of projected DAC staff loss Financial Readiness contacts increased 68% from FY09 to FY14, while Army Emergency Relief contacts increased 159% in the same time period. Employment Readiness contacts increased over 437% in the same time period Rationale: R2C programs increased leadership emphasis on resilience skills Programs and services provide access to timely information (e.g., FRP career lifecycle based training) Greater emphasis on prevention and education vice crisis intervention. Increasing numbers of tansitioners and Spouses; economic downturn

Programs of Special Interest ACS Support for Soldier For Life “Soldier for Life connects Army, governmental, and community efforts to build relationships that facilitate successful reintegration of our Soldiers, Retired Soldiers, Veterans, and their Families in order to keep them Army Strong and instill their values, ethos and leadership within communities.” IMCOM Fusion Cell manages, coordinates and implements IMCOM SFL requirements. IMCOM G1 manages and oversees IMCOM execution of SFL: Transition Assistance Program IMCOM G9 Family Programs supports IMCOM SFL efforts with Financial, Employment and Relocation Readiness programs as well as AFTB, AVC, EFMP, AFAP, SOS, SFAC, and NPSP. The largest impact to programs are in: Financial and Employment Readiness New Soldier for Life Requirements Eight hours Financial Readiness training at AIT (~110K Soldiers/yr) Mandatory spend plan (budget) for all 1st term Soldiers w/ in 6 months at 1st PDS Annual budget requirement through transition Automated spend plans to be hosted on Army Career Tracker Transitioning Spouses as well as Soldiers at locations without SFL – TAP counselors are both significantly increasing demand for Employment Readiness services Data from both programs for transitioners is reported monthly to IMCOM leadership Increase ACS business is unfunded / unstaffed

Preparing Connecting Empowering Programs of Special Interest Mobilization, Deployment and Stability Support Operations Community Support Coordinators: Are community integrators and ensure services are available to Families during deployments Assist in with resources and referrals regarding deployment related issues Provide training and education and act as an advisor on Family Readiness to Family Readiness Groups, Family Readiness Liaisons, Unit Commanders and Rear Detachment Coordinate Emergency Family Assistance Center Deployment Cycle Preparedness Coping with Separation Deployment Finances (may be coordinated with FRP) Pre & Post Deployment Resiliency Preparing to be Together again (Reunion) Family Readiness Groups Train all FRG Leadership Attend FRG meetings as an ACS representative Advise command on Family readiness issues and FRG Emergency Family Assistance Provides authoritative and accurate information Continuous support and assistance Timely and effective assistance Case managers for ADPAAS System Case managers for repatriation OCONUS provide non-combatant evacuation preparation workshops Preparing Connecting Empowering

Programs of Special Interest Army OneSource MISSION Standardize the services and delivery of support to Soldiers and their Families regardless of their component or geographical location. Standardize Family Programming • To include all aspects of support to the Army Family, especially those identified within the Soldier & Family Action Plan and the Army Family Covenant. Secretary of the Army initiative - two major components: Program and Technology. Access programs and services through three primary ways: traditional brick and mortar establishments on-post a web-based portal through partnerships with local community and government organizations To help establish and strengthen the partnerships within the following four areas within the local community behavioral health faith-based legal financial This initiative has placed AOS Community Support Coordinators (CSCs) within 16 locations to date. The AOS portal - located at www.armyonesource.com – is organized by major categories Family Programs and Services Healthcare Soldier and Family Housing Child, Youth and School Services Education, Careers and Libraries Recreation Travel and BOSS Communities and Marketplace VISION The single gateway to credible information, programs, services and opportunities available for the entire Army Family, regardless of user affiliation or location.

Programs of Special Interest Exceptional Family Member Program eEFMP Automation Project - secure centralize repository regardless of where the Soldier and Family are assigned Special Education Support Website - services allows Family Support personnel and the Solider access to web base special education support services to enhance educational advocacy Special Needs Accommodations Process (SNAP) - multidisciplinary team established to ensure the safest and most appropriate placement of Children with special needs System Navigation services - connects Families with special needs to the systems of care they need, both on and off the installation Transformation of Respite Care support services Population Served: Soldiers who have Family members with special education and medical needs 10.8% of all active duty Soldiers 16% of all Army Families Soldiers Enrolled: 54,821 Family Members Registered: 71,090 1:7 Soldiers in a Unit has an EFM Multi-Agency Program: community support, housing, medical, educational and personnel services

Programs of Special Interest Master Resiliency Training (MRT) Comprehensive Soldier & Family Fitness (CSF2) recognizes the tremendous stress that Soldiers, Family members and DA civilians face CSF2 seeks to provide skills to help overcome hardship and adverse events, bounce back and grow stronger IMCOM support of CSF2 to Garrisons 322 ACS staff are certified as MRTs ACS offers CSF2 Resilience Skills Training Regularly scheduled training, primarily for Family Members, on specific mental and physical resilience techniques Incorporates Resiliency Modules into current ACS instructional courses Co-teach and facilitate with Soldier MRTs Increase physical, emotional, social, spiritual, and Family strengths through program of self-improvement/self-development http://csf2.army.mil/

Programs of Special Interest Survivor Outreach Services Integral part of the Army’s Casualty Continuum of Care Partnerships with over 400 Nongovernmental and 80 Governmental Organizations SOS teams support more than 59,767 Survivors 50 garrisons support 8 stand-alone facilities, 8 co-located and 34 housed in ACS From 1 Jul 13 – 1 Jul 14 Conducted more than 104,000 direct contacts with Survivors Made over 19,000 contacts on behalf of Survivors Delivered more than 1,300 Commander and Unit SOS briefings Hosted 1,037 Survivor-related events with over 132,515 Survivors and others in attendance Strong SOS outreach efforts Public Service Announcements Stand Alone Webpage www.sos.army.mil Gold Star Education Campaign goldstarpins.org

Army Community Service How you can help….. Junior Soldiers most at risk Increased knowledge about and familiarity with ACS reduces risks, increases likelihood they will use ACS and increase their personal readiness and resiliency. Sets conditions for Family success when they marry Meet and get to know your ACS Director Encourage Soldiers to volunteer at ACS Encourage Soldiers to become a MRT Promote readiness and resiliency among junior Soldiers Support ACS programs’ marketing