QUEST Quality Management tool for Urban Energy efficient Sustainable Transport

 QUEST has developed a quality management tool for sustainable urban mobility policies and plans  46 cities around Europe have improved their urban transport system  QUEST cooperates with starter, climber and champion cities. Every city can improve!  Partner cities Gent, Gävle, Bath, Padova and Donostia San Sebastian + an additional city Chomutov were active role models for other cities  The QUEST Academy ensures the continued use and quality of the QUEST audit tool and is present in 20 countries. Project summary

 Over 3000 cities committed to improve energy efficiency in urban transport by signing up to the Covenant of Mayors  Are all of them experienced in mobility planning?  The EU promotes Sustainable Urban Mobility Plans (SUMPs) (e.g. in Future of Transport White Paper, Urban Mobility Package)  Labelling local improvement processes creates media, public and political support  QUEST offers total quality management for SUMPs and urban mobility policies - interesting for future funding programmes Background

Essentials of QUEST  Progress matters! No beauty contest.  A practical tool! No comprehensive research.  Different levels! Step by step improvement.  Different contexts! No instant blueprint for all.

 Development of QUEST audit and certifying process  Set up a pool of experts (QUEST audit team)  Support cities to actually make progress (QUEST action plans)  46 certified cities  Exchange of experiences with 46 cities by preparing tailor-made advice on sustainable urban mobility  Promotion of QUEST results Objectives and main steps

Stages of the QUEST audit  Stage 1: Quick Scan Audit  Stage 2: Self Assessment  Stage 3: Action Plan  Stage 4: Certification  Within these 4 stages, 11 steps to follow - project.eu/index.php?id=14&pid=1 project.eu/index.php?id=14&pid=1

4 stages 11 steps

 Cities go through their mobility policy and are then able to identify needs for improvement  Cities form their stakeholder groups, deepen and enlarge partnerships  Cities get tailor-made action plan  Cities are assisted in bringing proposals to political level and achieving approval of necessary actions  During the funding period, cities participated in QUEST exchange events The QUEST audit helps cities

Focal areas of QUEST action plans

 Local auditors know national conditions and the cities they work with  They communicate to city staff on process issues and facilitate discussion with stakeholders  They use their expertise and best practice references to support proposals for actions in the cities  Auditors are also the ones who draft the action plan for audited cities Auditors approach to cities

 QUEST manual  Audit questionnaire  Self-assessment questionnaire  Action Plan template  City reports guidelines QUEST tools

Consultants and research institutes: Ligtermoet & Partners - NL Transport & Travel Research (TTR) - UK Koucky & Partners - SE Centrum Dopravniho Vyzkumu (CDV) - CZ European Institute for Sustainable Transport (EURIST) – DE Equipo de Técnicos en Transport y Territorio (ETT) - ES Mobil City Consultancy - HU University of Maribor - SI Istituto di Studi per l’Integrazione dei Sistemi (ISIS) - IT European Expertise in Local Development (EURODITE) - RO Tritel - B CITEC - FR Cities and city networks: Donostia – San Sebastian Municipality - ES Polis - B Union of Baltic Cities – Commission on Environment – FIN City of Gent – B Municipality of Padova - IT Municipality of Gävle - SE Bath and North East Somerset Council – UK Coordinator: Ligtermoet & Partners - NL +31(0) Partners and contact details