KE Software Online Support – Cerberus Helpdesk What is it? How and where it can be used Benefits for using it Brief Online Overview Questions and Answers.

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Presentation transcript:

KE Software Online Support – Cerberus Helpdesk What is it? How and where it can be used Benefits for using it Brief Online Overview Questions and Answers

Cerberus Helpdesk – What is it? KE Software’s Online Support System New submitted tickets are initially unassigned, waiting in a Queue to be assigned to specific KE Staff

Cerberus Helpdesk – What is it? KE Software’s Online Support System Easy and quick access to all issues from anywhere in the world Been in use almost 2 years with nearly 4,000 tickets created and the amount of correspondence stored is approaching 15,000

Cerberus Helpdesk – What is it? KE Software’s Online Support System A functional and visually optimized interface guides managers and KE Staff to the issues that need their attention

Cerberus Helpdesk – What is it? Project Management Can be used as document control Has been used successfully in the NMA EMu Implementation and continues to be used Currently being used with Museum of New Zealand Te Papa Tongarewa, Natural History Museum (London) Further development Online Change Request Forms Online Upgrade Request Forms

Benefits for using it? Peace of mind knowing that your critical issue isn’t sitting at the bottom of a single technician’s inbox Report Issues through a user-friendly Support Centre – just one address to remember! Easy guidable submission forms which prompt you for the correct information You want to know your issues are being worked on, and you can track the current status online hours a day, 7 days a week.

Online Overview Questions and Answers KE Software Online Support – Cerberus Helpdesk