Board Meeting February 27, 2014

February 27, 2014 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda February 27, 2014 Call to Order 2g Marketing Advertising Program Consent Agenda Financial Report Adopt January 23, 2014 Meeting Minutes Review Governing Policies Update on Member Emergency Contact Information for Emergency Locate Tickets Break Executive Director’s Report New Business Public Forum Executive Session Closing Remarks Adjourn

Financial Report January g Marketing 2014 Advertising Program... Mr. Russ Norwood

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish January 2014

Consent Agenda Nature of Work January 2014

Consent Agenda # of Calls By Type Of Caller January 2014

Consent Agenda % 2010/2011/2012/2013/Jan 2014

Consent Agenda % I-TIC 2010/2011/2012/2013/Jan 2014

1/1/14 THRU 1/31/14 ACCOUNTING/PAYMENT0 ADMINISTRATIONS3 COMPLAINT0 MEMBER SERVICES0 OPERATIONS0 SERVICE REQUEST0 SPAM0 OTHER0 TEST0 TOTAL3 HELP DESK REPORT FEBRUARY 27, 2014

Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

Financial Report Financial Overview... Mr. David Frey and Mr. Brent Saltzman

Financial Overview Budget Versus Actual January 2014

Louisiana One Call Out To In Ratio Dec 2007 – Jan 2014

Louisiana One Call Total Current Assets Dec 2010 – Jan 2014

Accounts Receivable 2013 Amount Billed 235, , , , , , , , , , , ,807 Amount Rec’d 235, , , , , , , , , , , ,519 % Outstanding 0% 0% 0% 0% 0% 0%.06%.12%.18%.63%.66% 2.74%

Accounts Receivable January 2014 Amount Billed 215,714 Amount Rec’d 98,688 % Outstanding 54.25%

Financial Report Estimated Call Volume... Mr. David Frey

Louisiana One Call Est vs Act-Incoming 2013/Jan 2014 MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2% YTD -4.2%

Louisiana One Call Est vs Act-Outgoing 2013/Jan 2014 MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5% -5.7% YTD -5.7%

Louisiana One Call Incoming Call Volume Through January 2014, Incoming Call Volume is -4.56% below 2013

Louisiana One Call Outgoing Call Volume Through January 2014, Outgoing Call Volume is -8.91% below 2013

February 27, 2014 Board Meeting Adopt January 23, 2014 Board Meeting Minutes

February 27, 2014 Board Meeting Review Board Governing Policy “Policy Formulation, Approval, and Distribution”

February 27, 2014 Board Meeting Discuss Proposed Board Governing Policy “Locate Ticket Suppression Program”

February 27, 2014 Board Meeting Update Regarding Member Emergency Contact Information for Emergency Locate Tickets... Mr. David Frey

BREAK

Executive Director’s Report Dig Law Advisory Committee Meeting Update LA Damage Prevention Summit –March –Crowne Plaza, Baton Rouge

Executive Director’s Report Annual Meeting-March 27 –Nominations for Board Seats Gabe Hudson-AT&T - Principle Seat Mike Mancil-Atmos Energy - Principle Seat Sonny Vidrine-Gulf South Pipeline - Principle Seat Charles Nelson-Colonial Pipeline - Affiliate Seat Tommy McNulty-Spectra Energy -At Large Seat Sean Cummings-Kinder Morgan - At Large Seat

Executive Director’s Report Spring SOCS Meeting –April –Memphis, TN Spring Planning Session –May 1-2 –Cocodrie Annual Planning Session –June –Renaissance Hotel, Baton Rouge

February 27, 2014 Board Meeting New Business...

February 27, 2014 Board Meeting Public Forum

February 27, 2014 Board Meeting Executive Session

February 27, 2014 Board Meeting Closing Remarks... Mr. Charles Nelson

February 27, 2014 Board Meeting Adjourn