Board Meeting May 22, 2014

May 22, 2014 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda May 22, 2014 Call to Order Consent Agenda Financial Report Adopt Annual Meeting Minutes and March 27, 2014 Meeting Minutes Review Governing Policies Discuss Proposed Governing Policy Break Executive Director’s Report New Business Public Forum Executive Session Closing Remarks Adjourn

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish April 2014

Consent Agenda Top 10-Nature of Work April 2014

Consent Agenda # of Calls By Type Of Caller April 2014

Consent Agenda % 2010/2011/2012/2013/Apr 2014

Consent Agenda % I-TIC 2010/2011/2012/2013/Apr 2014

3/1/14 THRU 4/30/14 ACCOUNTING/PAYMENT0 ADMINISTRATIONS7 COMPLAINT0 MEMBER SERVICES0 OPERATIONS6 SERVICE REQUEST0 SPAM0 OTHER0 TEST0 TOTAL13 HELP DESK REPORT MAY 22, 2014

Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

Financial Report Financial Overview... Mr. David Frey and Mr. James Martarona

Financial Overview Budget Versus Actual April 2014

Louisiana One Call Out To In Ratio Dec 2007 – Apr 2014

Louisiana One Call Total Current Assets Dec 2010 – Apr 2014

Accounts Receivable 2013 Amount Billed 235, , , , , , , , , , , ,807 Amount Rec’d 235, , , , , , , , , , , ,649 % Outstanding 0% 0% 0% 0% 0% 0% 0% 0%.02%.10%.11%.08%

Accounts Receivable Jan - Apr 2014 Amount Billed 215, , , ,439 Amount Rec’d 214, , , ,528 % Outstanding.49% 1.01% 3.12% 44.28%

Financial Report Estimated Call Volume... Mr. David Frey

Louisiana One Call Est vs Act-Incoming 2013/Apr 2014 MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2% -7.1%-3.2%.2% YTD - 3.4%

Louisiana One Call Est vs Act-Outgoing 2013/Apr 2014 MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5%-5.7% -8.5%-4.8%-1.3% YTD -4.9%

Louisiana One Call Incoming Call Volume Through April 2014, Incoming Call Volume is -0.78% below 2013

Louisiana One Call Outgoing Call Volume Through April 2014, Outgoing Call Volume is -3.80% below 2013

May 22, 2014 Board Meeting Adopt Annual Meeting Minutes Adopt March 27, 2014 Board Meeting Minutes

May 22, 2014 Board Meeting Review Board Governing Policy “Board of Directors-Executive Director Relationship” Review Board Governing Policy “LOC Committees of the Board of Directors” Review Board Governing Policy “Political and Legislative Activity”

May 22, 2014 Board Meeting Discuss Proposed Board Governing Policy “Locate Ticket Suppression Program”

BREAK

Executive Director’s Report Spring SOCS Meeting Update –April –Memphis, TN –Attendees: David Frey and Brent Saltzman

Executive Director’s Report Annual Planning Session –June –Renaissance Hotel, Baton Rouge June 25 th -Lunch 11:00-Ralph & Kacoo’s-Bluebonnet Blvd. / Check-in June 25 th -Board Meeting-2:00-5:00 –Regular Updates; Discuss Bylaws; Board Committee Reports –Dinner 6:00-Texas de Brazil-Perkins Rowe June 26 th -Planning Session –Breakfast 8:00; Meeting 8:30-12:00 –Lunch 12:00-1:00 –Resume Meeting 1:00-5:00 –Dinner 6:00-TBA

Executive Director’s Report December Board Meeting –December –Royal Sonesta Hotel-New Orleans December 11 th -Check In; Board Dinner December 12 th -Lunch-Desire; Board Meeting 1:00-5:00; Dinner Legislative Update

May 22, 2014 Board Meeting New Business

May 22, 2014 Board Meeting Public Forum

May 22, 2014 Board Meeting Executive Session

May 22, 2014 Board Meeting Closing Remarks... Mr. Charles Nelson

May 22, 2014 Board Meeting Adjourn