Casper Moller December 2007 The Productivity Blog

Reading and Responding to Read and respond to at set times Start with the newest you’ve received Read the “subject” headings first Use the “downtimes” during your day Organise by urgency Prioritise by sender Avoid too many newsletter subscriptions If you need to write a long response put it in the diary with a reminder

Sending s Use intelligible “subjects” – determine when to change the subject in a response Focus on ONE MESSAGE per Make a clear reference to the you’re responding to Only copy the relevant sections of the you’re responding to Be wary of using acronyms Use “BCC” when sending s to many people!

Sending s Don’t write in CAPITAL LETTERS If you’re unsure of how it will be received – WAIT! Be careful what you forward – and to whom Don’t send multiple messages in multiple channels, e.g. voice mail, fax and Check spelling and grammar = postcard

Archiving s Make folders and sub-folders Use “Key Areas” to create information hierarchy Assign rules to automatically route s Clean up! Delete!