2015 NYSHSEA Conference Syracuse NY October 16, 2015

Prometric Team +Stacy Lawson, Team Lead +Heather Alexander, Account Manager +Matt Snyder, Account Manager – backup 2

Test Volumes Year over Year 10

Test Volume Comparison Per Training Program Type First Time Tests YOY * Totals do not include lapsed candidates 4

Written Exam Pass Rates YOY 5

Clinical Skills Exam Pass Rates YOY 6

Pass Rate By Skill 2 nd Quarter

Service Level Performance Call Center Stats Answering 80% of calls in 90 secs. 8 NEW YORK NURSE AIDE REPORT Sep- 15 Jan- 15 Feb- 15 Mar- 15 Apr- 15 May- 15 Jun- 15Jul-15 Aug- 15 Sep- 15 AvgYTD Calls Offered Calls Answered

Outstanding Call Center Stats 9 * Average Speed of Answer in the 3rd quarter was 24 seconds * Abandoned Rate for 3rd quarter was 1.4%

IBT Upgrade to IE10 We are pleased to announce some exciting enhancements we’re making to our internet-based testing platform that will improve your candidates’ testing experience while providing stronger security protocols.  Why are these upgrades necessary and what do they entail?  Over the last year, we made a business decision to invest in these upgrades so that we can provide a more secure environment for processing, storing and transmitting credit card information. And while strengthening security protocols to be fully compliant with stricter Payment Card Industry Data Security Standards (PCI DSS), we’re also investing in an intuitive user interface that will offer a better navigation and testing experience.  How will this upgrade impact your program? And what should you be doing now?  We do not anticipate any impact on your program except that it will perform better and offer greater security and protect your exam content and candidate data more securely. You should be checking, though, which internet browsers your organization currently uses to ensure you have versions that will be supported in the more secure environment and that web pages load properly. For your convenience, we’ve listed the supported browser versions below:  Internet Explorer (IE) v10  Updating Internet Explorer: Microsoft updates Internet Explorer using its Windows update feature. As long as you are regularly installing the latest Windows updates from Microsoft, they should have the latest version of Internet Explorer.  Will your candidates be impacted?  No, your candidates will not be impacted negatively. The only change they will notice is an easier-to-navigate system. They will keep their same user login and account information.  Will the new enhancements require exams to be republished?  No, exams will not need to be republished. These upgrades represent Prometric’s ongoing commitment to provide improved, stable and secure services. This is only the first of several messages I’ll be sending you as we move forward. Technology Update 10

Enhancements to IFT Event Request Process +All IFT Event Requests must be submittted using the approved Prometric In Facility Request Form available on the web ( In order for Prometric to process the request, the form must be completed accurately and in its entirety.In Facility Request Formhttp://fs6.formsite.com/Prometric/form12/index.html +Each event is then assigned a tracking number via with a roster form for identifying candidates associated with the event. +Roster needs to be printed and submitted with applications/fees. +Contact Information: +Urgent issues/inquiries: option 2, option 1, option 2 +Non-Urgent requests/ inquiries: +Missing information on candidate application, please have the candidate call option 1 and respond to prompts.

NY IFT Request Form

Test Development  Test Development  Job Task Analysis (JTA) to be scheduled for completion in 2016  New Exam Forms (clinical and written in late 2016/early 2017) Standard Setting Statistical Analysis Exam Review Exam Assembly Item Review Item Writing Test Specifications Job Analysis 14

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