Metro Trains Melbourne Wellness on Track Fiona McHugh & Helen Barnes Good afternoon all and thank you for attending our talk today on behalf of Metro Trains Melbourne Health and Productivity. We’d like to present ‘Wellness on Track’ a transitional journey towards a culture of health and wellness. My name is Fiona Mchugh and I’m Helen Barnes. We are part of a team of change makers at Metro Trains, adding value to the organisation through an effective and sustainable culture shift. Today we will share with you our journey – from the beginning 18 months ago to where we are now and our vision for the future. It’s a story far from perfection, with a few challenges encountered along the way. But learning has been part of the journey and helped us improve on our strategy. So a little bit about Metro Trains Melbourne, otherwise known as ‘Metro’. This company is responsible for moving half a million people around Melbourne each day. A company made of 4600 employees, where 71% are shift workers within a blue collar environment. Health and wellness in a blue collar environment – quite possibly the most difficult area of the workforce to engage

Some statistics… Source: Healthy Workers Portal, Australian Government Department of Health Analysis of all persons aged 18+ Current smoker Inadequate fruit and veg intake Physical activity BMI: overweight or obese Weight circumference: Increased or high risk Alcohol increased life risk National average 22% 49% 71% 59% 55% 24% Agriculture, Forestry & Fishing 20% 40% 70% 64% 63% 30% Mining 27% 39% 67% 58% 28% Manufacturing 75% 60% 53% Utilities 17% 45% 69% 73% 62% Construction 31% 46% 68% Retail trade 54% 50% 51% Transport & Storage 29% 79% 26% Communication services 12% 51.5% 77% 48% Finance and Insurance 66% Government Administration and Defence 72% 19% Education 14% 57% 56% 18% Health and community services 42% To add some statistics into the mix, what’s a presentation without them… Here we have a summary of health risk areas according to work industry classifications. We can see that the Transport and Storage sector has some of the highest rates of unhealthy behaviours relating to nutrition, physical activity, smoking, alcohol consumption and Body Mass Index. Metro | Wellness on Track | October 2015

Health and Wellness at Metro Trains Melbourne Average Workforce Demographic: Male, 45 years of age, blue collar shift worker …disrupted sleeping patterns, poor nutrition, high stress, low level of cardiovascular exercise Health Risk areas: Diabetes Type 2, Cardiovascular disease, Mental Health, increased BMI, Musculoskeletal problems Here is a snapshot of our average workforce demographic. Male, 45 years of age, blue collar shift worker. When we explore a shift worker lifestyle we will find disrupted sleeping patterns, poor nutrition, high stress levels, and low cardiovascular activity. This all translates into our five key health risk areas – Diabetes type two, Cardiovascular disease, Mental Health, increased BMI, and Musculoskeletal problems. For those of you working within the Transport Industry, these risk factors would seem all too familiar.

So Homer Simpson may be a slight exaggeration of our average Metro demographic, however without implementation of an effective Workplace Health and Wellness Program there would be higher numbers of Homer Simpsons. Metro | Wellness On Track | October 2015

The beginning of Health and Productivity People and Performance Engagement driven Nine employees, three areas Key health risk areas established Strategic planning for 3 years Customised approach Safety, Environment, Risk Compliance driven One employee and one area Key health risk areas not established No strategy Sporadic health initiatives 18 months Metro | Wellness on Track | October 2015

Strategic Objectives Health & Wellness – Physical, Mental, Social, Financial Support a healthy, safe and caring work environment Collaborate professional relationships Total organisational participation Culture, practice and policy Employer of choice Establish ROI Metro | Wellness on Track | October 2015

Four Pillars of Wellness Financial Physical Social Emotional Insert model

Physical Wellness

Social Wellness Altruism supports mental health Meaningful relationships Supporting internal and external community Appreciating diversity of cultures, backgrounds and beliefs Social Wellness CSR initiatives

Emotional Wellness Heads Up – Mentally Healthy Work Alliance Peer Supporter Program EAP/Pastoral Carer Trauma Management Process Emotional Wellness Mental Health Strategy – Endorsed by Heads Up Organisation. Checklist to submit in order to achieve ‘Mentally Healthy Workplace’ status Peer Supporter Program EAP Heads Up Program Trauma Support

Financial Wellness Australian Psychological Society last year concluded that the leading cause of Stress and Anxiety in Australia was Financial. 54% of those surveyed suffered from Financial Stress Employee Benefits ANZ Financial Wellness Launch with seminars conducted by ANZ on Life Events Metro | Wellness on Track | October 2015

Opportunity – improve communications Geographic dispersion across 70+ worksites 4600 employees in five divisions and many departments Cultural differences Customise communication mode Metro | Wellness on Track | October 2015

Opportunity – measuring ROI Participation/user rate of services and programs - Improvement in key health risk areas - Decreased sick days - Decreased work cover claims EBIT Metro | Wellness on Track | October 2015

Opportunity – focus on quality not quantity Metro | Wellness on Track | October 2015

What’s working? Metro | Wellness on Track | October 2015

What’s working? Metro | Wellness on Track | October 2015

Healthy Together Victoria Achievement Program  Create a positive, healthy culture  Build on existing health and wellbeing initiatives  Be recognised by the Victorian Government as an Employer of Choice  To be completed by 2016 Healthy Together Victoria Achievement Program

Engaging our people

The destination … Focus on increasing health literacy through health education and connecting to support services Partnerships with Universities and NGOs Innovative and ongoing internal communications Consistent data tracking to ascertain ROI Deliver an industry leading Health and Wellbeing Program