Patient Voices Programme Survey Results for : Everest House Surgery Combined Results 2005

Introduction  The following slides show the results of the Patient Voices Programme audit that your practice has recently completed  The results shown are the mean figures  To view the frequency breakdown of the results, please see the written report provided with this slide set

Evaluation of questions 2–5b (as percentages) compared to the GPAQ benchmarks Q2. Satisfaction with receptionists Q3a. Satisfaction with opening hours Q4b. Satisfaction with availability of particular doctor Q5b. Satisfaction with availability of any doctor Percentage of responses Mean scoreGPAQ benchmark

Evaluation of questions 7b–9b (as percentages) compared to the GPAQ benchmarks Q7b. Satisfaction with waiting times at practice Q8a. Satisfaction with phoning through to practice Q8b. Satisfaction with phoning through to doctor for advice Q9b. Satisfaction with continuity of care Percentage of responses Mean scoreGPAQ benchmark

Evaluation of questions 10a–10d (as percentages) compared to the GPAQ benchmarks Q10a. Satisfaction with doctor's questioning Q10b. Satisfaction with how well doctor listens Q10c. Satisfaction with how well doctor puts patient at ease Q10d. Satisfaction with how much doctor involves patient Percentage of responses Mean scoreGPAQ benchmark

Evaluation of questions 10e–10h (as percentages) compared to the GPAQ benchmarks Q10e. Satisfaction with doctor's explanations Q10f. Satisfaction with time doctor spends Q10g. Satisfaction with doctor's patience Q10h. Satisfaction with doctor's caring and concern Percentage of responses Mean scoreGPAQ benchmark

Evaluation of questions 12a–13 (as percentages) compared to the GPAQ benchmarks Q12a. How well nurse listens to what you say Q12b. Quality of care nurse provides Q12c. How well nurse explain problems/treatments Q13. Overall satisfaction with practice Percentage of responses Mean scoreGPAQ benchmark

Q3b. What additional hours would you like the practice to be open? MorningsLunchtimeEveningsWeekendsNone

Q4a and 5a. How quickly can you see a doctor? Same dayNext working day Within 2 working days Within 3 working days Within 4 working days 5 or more working days Does not apply Number of responses Particular doctorAny doctor

Q6 and 7a. Can you see a GP on the same day if it is urgent? How long do you usually have to wait at the practice? Same day urgent availability of doctor Waiting time at practice Yes No Don't know/never needed to 5 minutes or less 6-10 minutes minutes minutes More than 30 minutes

Q9a. How often do you get to see your usual doctor? AlwaysAlmost alwaysA lot of the time Some of the timeAlmost neverNever

Q12a–c. Nurse feedback How well they listen… Quality of care… How well they explain…

Q13. How satisfied are you with your practice?

Demographics Q14. Sex Q16. Long-standing illness, Disability or infirmary? Q15. AgeNumber of responses Up to 44 years old years old and above255 Mean YesNo Number of responses MaleFemale Number of responses

Q17 and 18. Ethnic group and accommodation status Accommodation statusNumber of responses Owner-occupied/mortgaged286 Rented or other arrangements207 WhiteBlack or Black BritishAsian or Asian British MixedChineseOther ethnic group

Q19. Employment status

The next steps  The results of this survey are a good start to improving your practice  However, you should now discuss your results with your PCT and/or a patient group  Most importantly, you should plan for change!