1 Focus on Quality and the Academic Quality Improvement Program At Cuyahoga Community College

2 Historical Context National NCA Accreditation Federal reporting requirements Baldrige in Education State OBOR reporting requirements Service Expectations OBOR Performance Report Ohio Award for Excellence (OAE)

3 College History College planning Budgeting Special studies Continuous Quality Improvement (CQI) Knowledge Management Ohio Award for Excellence (OAE)

4 AQIP Academic Quality Improvement Program

5 Accreditation Background Purpose Institutional vs. Programmatic Traditional process Event orientation Limited value-added Alternative CQI-based approach (AQIP)

6 CQI Continuous Quality Improvement

7 Concepts Focus on process Collaborative decision-making Environment that empowers employees Employees serve as change agents Measurable performance

8 Basic CQI Principle/Process PLAN DO CHECK ACT

9 Cultural Changes Anticipating needs Preventing rather than correcting problems Data-based decision-making Process re-engineering Long and short term plans/goals

10 Challenges of Quality Initiatives Data integrity User friendly data and information access Communication Benchmarking, trend analysis Closing the Loop

11 AQIP PROCESSES & CRITERIA

12 AQIP’s Processes Initial Interest Exploration and Self- Assessment Four-year cycle, consisting of Strategy Forum and Systems Appraisal Annual Update on Action Projects Formal Reaffirmation of Accreditation every seven years, based on pattern of participation

Systems AppraisalStrategyForum Systems Portfolio Annual Update Action Projects Re-affirm Accreditation

14 AQIP CRITERIA Overall, the AQIP Criteria ask: Are you doing the right things — the things that are most important in order to achieve your institution’s goals? Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

15 Each AQIP Criterion Should Address CQI Process How stable, well-designed, and robust are your systems and processes? How consistently do you employ and deploy your systems and processes? How satisfying and good are the results your systems and processes achieve? How do you use your performance data to drive improvement?

Measuring Effectiveness Understanding Students’ and other Stakeholders’ Needs Building Collaborative Relationships Planning Continuous Improvement Accomplishing Other Distinctive Objectives Leading and Communicating Valuing People Helping Students Learn Supporting Institutional Operations

17 Criterion: Helping Students Learn Student outcomes assessment Curriculum development Remedial/developmental education Support services  How do we know what curriculum and support services are needed?  How do we assess learning and improve learning outcomes?

18 Criterion: Understanding Students’ and other Stakeholders’ Needs Noel-Levitz Student Satisfaction Inventory Community Assessment  Who are your stakeholders?  How do you know what they need?

19 Criterion: Leading and Communicating College Goals Succession Planning Leadership Development Decision-making Communication  How do we know what is needed?  How do we measure success or progress?

20 Criterion: Valuing People Hiring Processes Training and Development Performance Management Health and Well-being Recognition and Rewards  How do we measure performance or progress?

21 Criterion: Building Collaborative Relationships Internally Much via Valuing People Criterion Externally K-12, Universities Businesses Vendors Economic and social development  How do we know what is needed?  How do we measure success or progress?

22 Criterion: Planning for Continuous Improvement Mission/Vision Strategic Planning Resource Allocation Alignment of Initiatives  What is the process for each?  How do we know it is effective?

23 Criterion: Supporting Institutional Operations Finance and Business Services Administrative offices/functions Student services (Admissions and records, Financial Aid, Bookstores, Food Service)  How does each support our mission?  How do we measure efficiency and effectiveness?

24 Criterion: Accomplishing Other Distinctive Objectives Might include: Corporate College WEDD Cultural arts  How does each complement processes for helping students learn and how do they enhance relationships?  How do we measure success?

25 Criterion: Measuring Effectiveness Collection, storage, management, and use of information and data Access and Analysis of data Within each criterion Collegewide via Balanced Scorecard  How do we set measures and targets?  How do we ensure improvement?

Alignment of College Initiatives Tri-C Initiative Balanced Scorecard Noel-Levitz & CCSSE--- FBS Baldrige (BEST)---- Corporate College Alliance for Teaching --- and Learning Wellness Program AQIP Criterion  Measuring Effectiveness  Understanding Students’ Needs  Supporting Institutional Operations  Accomplishing Distinctive Objectives and Helping Students Learn  Helping Students Learn and Measuring Effectiveness  Valuing People

27 Status Report ActionTimeline Board resolutionJanuary, 2004 Planning CommitteeIn progress Application Submitted March 3, 2004 Communication Plan Launch In progress “Examiner” self assessment Week of April 19, 2004 Strategy ForumOctober, 2004

28 Summary AQIP is not an event or series of activities It is a way of doing our business to make us better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships It is a way of keeping ourselves accountable to ourselves and to others

29 Resources Institutional Planning and Evaluation folder on K:drive  Data and Special Studies  Reports  Guidelines

30 Next Steps Please share information about AQIP at all levels on the campus Public forums will be held for additional information Please encourage all full-time and part- time employees to participate in the College on-line self assessment survey during the week of April 19.