Claire McGuckin DWP Work Services Director

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Presentation transcript:

Claire McGuckin DWP Work Services Director The Journey for working age customers July 2012

Jobcentre Plus Customers JSA 1,486,873 IS 1,409,870 ESA 1,087,489 IB 1,419,821 Vacancies (Monthly) 356,104 New Claims (Average month) 297,451 Off flow 287,937

JSA Customer Journey John JSA Customer

Benefit Delivery Centre JSA Online or Contact Centre or Diagnostic interview & Financial Assessor Appointments Benefit Delivery Centre Face-to-face

Jobcentre Plus Operating Model 2005-2011 2011+

Freedom & Flexibilities Customer focussed. Getting a customer off benefit and into work Performance Agreement Bespoke Customer Journeys Partner / Provider engagement Digital Channels Flexible Support Fund Creativity & Innovation

DIGITAL JSA Online Benefits Adviser (online) Twitter Texting Universal Job Match Scanning

Flexible Support Fund (FSF) Barriers to work Support Contract Get Britain Working Procurement

Enhancements & Additions to the journey Skills Conditionality European Social Fund (ESF) Disability Programmes Early Entry to Work Programme Conditionality & Sanctions Mandatory Work Activity (MWA)

Other Customer Journeys ESA / IB Customers Income Support Customers Social Fund Customers National Insurance No. Applications

QUESTIONS

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