Michigan WIC EBT Demonstration Panel Moderator: Jung Thai Speakers: Kevin Watanabe, Chris Hale, Brenda LoBue, Carrie Wright

Agenda Goals Michigan WIC EBT Demo Content Facilitate Question/Answer with Attendees – Benefit Issuance – Clinic Visit – Vendor Shopping – Vendor/Program Integrity Modules

Goals To learn about how Michigan WIC operates with EBT Apply knowledge gained during the Michigan WIC EBT Demo to the Arizona eWIC implementation.

EBT Demo Content Michigan MIS demonstration – (Eligibility, Nutrition Assessment, Food Package, Benefit Issuance) Shopping at an integrated and non-integrated WIC vendors Clinic Visit Vendor and Program Integrity Modules

Benefit Issuance Describe how staff issue an EBT card. Describe how voiding and replacing benefits works. Describe how staff trained participants on how to use their EBT card.

Clinic Visit Describe the clinic flow for certifying a new client. Describe Michigan WIC staff separation of duties. What was staff’s perspective of changing from food instruments to EBT?

WIC Vendor Shopping Experience Describe your shopping experience when visiting the WIC vendor with an integrated cash register system. Describe your shopping experience when visiting a WIC vendor with stand- beside terminals.

WIC Vendor Shopping Experience Continued As a shopper, what did you like most about using the EBT card to shop for WIC foods? As a shopper, what did you see as the most challenging aspect of using the EBT card to shop for WIC foods? Based on your overall shopping experience, what aspect of participant training is most critical to ensure a positive shopping experience.

Vendor and Program Integrity Describe how Michigan WIC authorizes WIC vendors and how it differs from Arizona. Describe how Michigan WIC performs vendor compliance buys and how it differs from Arizona. Describe how Michigan WIC monitors fraud and what would we be able to utilize?

Questions for the Group