English for Tourism Ottobre – Dicembre 2015 Prof.ssa Salvaterra Marzia

topics How to teach a Ski lessonHow to rent ski equipment How to sell souvenirs How to teach a horse-riding lesson

Basics

To feel welcome Greetings: Good Morning/Afternoon/ Hello Sir/Madame Offer your help: How can I help you? May I help you? Do you need some help? Give directions: We have a range of bindings and skis downstairs/upstairs/on your right/on your left/ in the first aisle on your right/ on the highest shelf on your left

To feel understood Give advices and suggestions: This may be better for you/I think this is better for you/ There are other similar items, may I show you? Give additional information: This item is on sale/ We’re having a special promotion for the first 10 customers/ There’s a discount of 20% on this item/Would you like to have our fidelity card? It comes for free and gives you special prices and promotions. Payments: We accept the major credit cards (VISA/AMEX/MASTER)./ We accept debts card (bancomat)/ We (don’t) accept foreign currency.

To feel comfortable Make sure everything’s ok: Is there anything else I can help you with? Would you like a gift package for your purchase? May I wrap it up? I can personalise your purchase, if you want. Just tell me the name of the receiver and I’ll chisel it on the glass. If there is any problem you can come back and change your purchase/item in a week time.

How to sell

At the souvenir shop

giftsouvenir Shop-assistantKey chain postcardsCash desk

mugLogo t-shirt Plush animal stuffed animal Logo sweatshirt ashtraysunglasses

o Hello o Good morning o Good afternoon o How can I help you? o May I help you?

May I suggest … I think this is better for you. I think there is something like that. Would you please follow me, I’ll show you the item. This way, please. This is absolutely perfect for you Maybe you should try this one That’s really nice. What about this one?

This item is on sale. There’s a promotion on the t-shirts buy two, pay one. Do you want to pay cash, by credit card or debt card? I can give you a discount

How much is it? How much is this keychain? How much are these T-shirts? Can I pay in dollars ?

How to teach a ski lesson

Ski equipment vocabulary

vocaboli ingleseitaliano Helmetcasco Ski gogglesOcchiali da sci Ski suitTuta da sci Ski poleRacchetta da sci Ski bootScarpone da sci Ski bindingsAttacchi degli sci

ingleseitaliano To slideScivolare To turnCurvare, girare To bendPiegare To leansporgersi To pushspingere To pulltirare

Heel binding Toe binding brake

Renting ski equipment There are lots of different brands of skis, ski boots, bindings and skiwear in our shop. C’è un vasto assortimento di marche di sci, scarponi, attacchi e abbigliamento per lo sci nel nostro negozio. All items in this part of the shop/in this aisle are for selling, all the items downstairs/upstairs are for renting. Tutti gli articoli in questa parte del negozio/reparto sono in vendita, tutti gli articoli al piano inferior/superiore sono a noleggio You can try on the ski boots and tell me if they fit. Può provare gli scarponi e dirmi se calzano

Ski boots What size do you take? Che taglia porta? Do you need a bigger/smaller size? Ha bisogno di una taglia più grande/più piccola? Do they fit? Vanno bene? Are you comfortable? E’ comodo/a? Is there a little room for toes? C’è un poì di spazio per le dita dei piedi? Try to stand up and tell me if they fit. Provi ad alzarsi e mi dica se calzano. Make sure to wear a pair of ski socks/proper socks. Si assicuri di indossare un paio di calze da sci/calze adatte.

skis We have skis and snowboards downstairs/upstairs/ in the first aisle. Once you’ve chosen ski boots and skis or snowboards we adjust/size the bindings. Abbiamo sci e snowboards al piano di sotto/di sopra/ nel primo reparto. Una volta che ha scelto scarponi e sci o snowboard adattiamo gli attacchi. We always recommend some good ski wax. Raccomandiamo sempre della sciolina di buona qualità.

skiwear What size do you take? What size do you need? Che taglia porta? Di che taglia ha bisogno? We have jackets, overalls, skisuits. Abbiamo giacche, salopettes e tute da sci This skisuit is perfect for you. Questa tuta da sci è perfetta per lei. The try-on rooms are over there. I camerini sono da quella parte There’s a mirror on that wall/ around that corner. C’è uno specchio su quel muro/dietro quell’angolo