UPK Presentation

Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* * From the Meta Group Importance of Training End Users

Excessive support cost –Untrained users require 3 to 6 times more support than trained users * Decreased productivity –Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve* * From Gartner Inc. Importance of Training End Users

Challenges of Training End Users How do I address “pre-go-live” training and “post-go- live” support? How will I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web- based training? Both? Can I leverage existing content?

Challenges of Training End Users Resources – who is going to do the work? –Limited training, business, and technical resources. Time – do we have the time to do the work? –Instructor-led training development time  40:1. –Web-based training development time  200:1. Budget – do we have the budget to do the work?

UPK v Standard Development

User Productivity Kit in the Implementation Lifecycle

User Productivity Kit - Developer

User Productivity Kit - Content

User Productivity Kit – Developer

Demonstration