NGfL CYMRU GCaD www.ngfl-cymru.org.uk Attending & Listening.

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Presentation transcript:

NGfL CYMRU GCaD Attending & Listening

NGfL CYMRU GCaD Aims: To differentiate between counselling and counselling skills To discuss the importance of attending and active listening To define triads

NGfL CYMRU GCaD OBJECTIVES: Recognise the difference between counselling and counselling skills Demonstrate the skills of active listening and attending Identify the three components of triad work

NGfL CYMRU GCaD Attending- Actively being with the other person “ Attending is the act of truly focusing on the other person. It involves consciously making ourselves aware of what the other person is saying and of what they are trying to communicate” Bernard (1989)

NGfL CYMRU GCaD 3 levels of attending Non-verbal communication Micro skills Social emotional presence

NGfL CYMRU GCaD Non Verbal Communication (NVC’s) What do we mean by this?

NGfL CYMRU GCaD Body Language- Voice Touch Expressions Eye contact Proximity Posture Gestures Clothes Environment

NGfL CYMRU GCaD Exercise In pairs discuss the following Identify the body language of someone who is SAD HAPPY AFRAID ANGRY Write down your answers on the flip chart to discuss

NGfL CYMRU GCaD Micro skills S it Squarely O pen Position L ean Slightly Forward E ye contact R elax! (see Egan Handout)

NGfL CYMRU GCaD Social Emotional Presence Core Elements: Acceptance Warmth Genuiness Empathy

NGfL CYMRU GCaD Finally… something to think about... ‘ Helpers out of touch with their own feelings are unlikely to resonate and communicate their clients’ feelings accurately’ (Egan 2001)