Week 9

Measurement  Why is measurement important?

Measurement Measurement is important so you can: Understand what is important to improve Document what is really going on Base decisions on facts and reality

Data  What is Data? Raw Facts, Quantitative or Qualitative, obtained by observing a population, product, process, or service. Before making measurements, data should be obtained Two Types of Data: ○ Continuous Dimensions, Time, Currency ○ Discrete Yes/No, True/False, Satisfaction

Demonstrating Value  What type of metrics would you include in a Human Capital Management Report?

Types of Metrics  Turnover, Costs, Profit  Number of Employees and How Many  Hours Worked  Acquiring and Retaining Talent  HR and Training Department Activity

Types of Metrics  Learning and Performance Systems  Is there a system in place?  Is it an effective system (is it working properly)?  How long has it been in place?  Innovation – Number of ideas implemented divided by number of employees

Types of Metrics  Organizational Structure Traditional structure - Everyone knowing whom they report to and having only one boss Matrix

Types of Metrics  Operational Process Improvement  Quality Methodology Example: SIPOC Understanding the Problem Define – Identify customer requirements Measure - Measure current performance Analyze - Identify root cause for performance shortfalls Solving the Problem Improve - Identify and implement solutions Control -Monitor new processes or products

Types of Metrics  Employee Engagement  HR and Learning Maturity

It has been a pleasure!  I have really enjoyed getting to know you and learning with you about HR Strategy.  I appreciate all of your paricipation!  Best wishes in your educational journey!