Nick Nicholson 11/17/2009

Objectives How Can Technology Be Leveraged in 2010 to: Better Assist Patrons Better Assist Staff Proactively Avoid Problems

Objectives How Can Technology Be Leveraged in 2010 to: Better Assist Patrons New Telephone Navigation Professional & Consistent Voice on all Phone Trees All Parks & Rec Assets and Facilities Represented Experiment with Routing for Best Service Experiment with Remote Call Center

Objectives How Can Technology Be Leveraged in 2010 to: Better Assist Patrons Perfect Self-Check-in Solidify Current Interim System Investigating New Scan/Pass Technologies Working With ActiveNet for Enhanced Reports Investigating Sponsor for Pass Laniards Investigating First Self Check-in at a Golf Course Day of Play Tee Times Put Tennis Times online

Objectives How Can Technology Be Leveraged in 2010 to: Better Assist Staff Continue to Maintain & Pursue Redundant Broadband Access Implement Zone Visitation Stat Tracking Technologies FacVis vs Patron by Type (include non-transferable punches) Work with ActiveNet to modify/best implement Punch Pass Receipt (self-check-in or front counter) Inventory Management Module Facilities Management & Locker features & functionality Front Desk System Status Dashboard & Alert System

Objectives How Can Technology Be Leveraged in 2010 to: Better Assist Staff Empower Lauren with Video Training System Review, ReMap & Standardize facility POS screens Ease of staff interchangeability Increased definition in type of visit stats

Objectives How Can Technology Be Leveraged in 2010 to: Proactively Avoid Problems Audit, Policy Review & Post Compliance to new PCI Rules Audit, Policy Establish & Post Compliance to new CanSpam Review Needs/Costs for ARC closed circuit camera upgrade

Definitions COA-Net City of Aspen PRIVATE Intra Network Access restricted to internal login connection; and VPN connections through SecureID. Rec-Net Parks & Rec Department PUBLIC Inter Network Network provided by subscriptions to cable access Remotely hosted applications via partnering Application Service Providers (ASPs) Access limited to PC with browser and Internet access Logins/passwords stored on ASP servers.

Short Term Strategy Negotiate Redundant Network Partner Broadband Internet Access Month to Month Contract Provision Parks & Rec POS stations With 2 nd PC (1 on COA-Net / 1 on RecNet) Upgrade & Move peripherals to RecNet PCs With A/B Switches Cheerlead for IT Department Enhancements Super Broadband Connects Auto Redundancy Provisioning Data Center & Related Controls

Perfect World: COA-Net as Access Provider to Parks & Rec Super Broadband Redundant Access Connects

ASPs Perfect World: Parks & Rec to pick and/or switch ASPs as needed Mobility ensures solutions remain competitive

ASPs Perfect World: If Internet Access Provider #1 Bandwidth Falters

ASPs Perfect World: Internet Access auto reroutes to Provider #2 Without Interruption

Actual World: COA-Net has Qwest backbone for Internet Access

Actual World: Probable Eventual Redundancy: Comcast

New World: Parks & Rec negotiated direct access via Comcast RecNet Drop #1: Golf Course – Summer 2007

New World: RecNet Drop #2: ARC Cardio – Winter 2007/2008

New World: RecNet Drop #3: Red Brick – Summer 2008 Dual Point of Sale PCs with A/B Switches

New World: RecNet Drop #4: Aspen Ice Garden – Summer 2008 RecNet Drop #5: ARC Data Closet – Summer 2008

RecNet Completed 10/15/2008: 4 Facility / 5 Drop Public InterNetwork 10 Dual Point of Sale PCs with A/B switches 5 Guest PC stations & 4 ARC self-swipe gate kickers

Long Term Goals Monitor ASP Industry Providers Manage Parks & Rec Systems to Position for Single Source ASP Vendor to Position for Selection of Best Vendor as they change to Position for Return to COA-Net Platform Awaits auto-routing of redundant Super Broadband connects Awaits Service Level Agreement (SLA) When Returned, dismantle of RecNet Cancellation of Rec Dept contracts with Comcast Retire dual PC and A/B switch concept

Implementation Schedule Summer 2007 – RecNet Golf Drop Implementation of Pro-ShopKeeper partnerPro-ShopKeeper Implementation of GolfSwitch Portal (AspenGolf.com) partnerAspenGolf.com Winter 07/08 – RecNet ARC Cardio Room Drop Summer 2008 – Remaining Recreation Facilities Drops Implemention of ActiveNet (AspenRecreation.net) partnerAspenRecreation.net Winter 08/09 – Re-work of Golf Facility Integration of Pro-Shop Keeper and ActiveNet Integration of AspenRecreation.com & AspenRecreation.net Preparation of RecNet Tier 2 Support Process (COA IT Dept) Integration of AspenPitkin.com & all of the above Golf City Desk (Active duals – A/B switch PCs) City IP Network phone extensions 2009 – TBA – Parks & Rec City Phone Tree

Support Escalation Tiers COA-Net Non-POS PCs – direct to COA IT Help Desk COA POS PCs Tier 1: RecTech (4 hours before escalation*) Tier 2: COA IT Help Desk RecNet RecNet POS PCs Tier 1: RecTech (24 hours before escalation*) Tier 2: COA IT Help Desk RecNet Network – Comcast drop - to router - to PCs Tier 1: RecTech (24 hours before escalation*) Tier 2: COA IT Help Desk RecNet Network – Comcast drop – to router – to Gate Kickers Tier 1: RecTech (24 hours before escalation*) Tier 2: ARC Building Department Tier 3: COA IT Help Desk (only in extenuating circumstances) *Because of self-provisioning to flip A/B access switch

Nick Nicholson: 3/15/2007 updated: 1/14/2009