Partnerships in Injury Reduction BOMA Symposium October 22, 2015 Ian Hooper Director Partnerships in Injury Reduction

Statistics for Industry Property Management

Industry – Property Management Year Number of Employer Accounts Estimated Total Workers Number of Lost Time Claims Lost Time Claim Rate Number of TTD Days Number of Disabling Injury Claims Total Number of Claims 20102,37614, , ,41914, , ,47415, , ,43517, , ,43918, , YTD 2,47419, (174*) 0.71 (0.87*) 2,020 (2,494*) 278 (343*) 446 (551*) WCB Data to October 20, 2015(*Estimates based on remaining days in 2015)

Industry – 2010 to Date Type of Accident (% of LTCs) –Falls (30%), Overexertion (22%), Bodily Reaction and Exertion (12%), Struck by Object (7%), Slips (6%) Part of Body –Back (23%), Multiple Parts (10%), Trunk (10%), Foot/Ankle/Toe (9%), Knee (8%) Nature of Injury –Sprains/Strains (50%), Fractures (11%), Superficial Wounds (11%), Other Traumatic Injuries (8%), Open Wounds (7%)

Industry – Certificates of Recognition (COR) COR Type Number of CORs Total Employers in the Industry Certificate of Recognition (COR) plus BOMA BESt Level 4 = Environmental Health and Safety Certificate * 3 Certificate of Recognition (COR) Small Employer Certificate of Recognition (SECOR)2 Total15 Data to October 19, 2015* Note: 5 Properties have BOMA BESt Level 4

Partnerships in Injury Reduction

Partnerships in Injury Reduction (PIR) PIR started in 1989 Partnerships is based on the premise that when employers and workers build effective health and safety management systems in their own workplaces, human and financial costs of workplace injuries and illness will be reduced. Preventative Voluntary

PIR – Participants and Roles Jobs Skills Training and Labour – Occupational Health and Safety Delivery Partnerships in Injury Reduction (PIR) Certifying Partners (CPs) - 13 Employers – COR Holders – 10,694 Partners in Injury Reduction – 66 Workers’ Compensation Board - Albert a

Certifying Partners (CPs) What are CPs? –Not-for-profit industry or safety associations –Sign a Memorandum of Understanding (MOU) with JSTL to provide COR services for their members Key Services –Training to develop and implement occupational health and safety management systems –Train and certify health and safety auditors –Coordinate/track COR certification and maintenance audits –Conduct quality assurance reviews of all audits –Jointly issue CORs with Partnerships

Certifying Partners (CPs) What are CPs? –Not-for-profit industry or safety associations –Sign a Memorandum of Understanding (MOU) with JSTL to provide COR services for their members Key Services –Training to develop and implement occupational health and safety management systems –Train and certify health and safety auditors –Coordinate/track COR certification and maintenance audits –Conduct quality assurance reviews of all audits –Jointly issue CORs with Partnerships

Certifying Partners CPs who have issued active CORs to employers in Industry for Property Management –Alberta Association for Safety Partnerships –Alberta Construction Safety Association –Alberta Safety Council

Partners in Injury Reduction What are Partners? – Example BOMA –Employers, industry associations, societies, educational institutions, and labour organizations Partner Commitments –Memorandum of Understanding (MOU) with JSTL –Set annual goals and objectives to: Promote awareness and involvement in Partnerships Assist employers to develop h&s management systems Share industry best practices Communicate the importance of workplace health and safety

Elements of COR Health & Safety Management System Management Leadership and Organizational Commitment Hazard Identification and Assessment Hazard Control Ongoing Inspections Qualifications, Orientation and Training Emergency Response Incident Investigation Program Administration

Certificate of Recognition (COR) COR is issued after successful audit of an employer’s health and safety management system –Regular employers require external audit by certified auditor –Small employers (10 or less employees) may use external auditor or self-assessment (which requires submission of program documentation for CP quality assurance review) –Audit must achieve a score of 80% overall and no less than 50% in each element All audits must pass quality assurance review by CP 3-Year Certification cycle Maintenance audits required in years two and three

WCB Financial Incentives Employer must have a valid COR to be eligible PIR Refunds are issued by WCB-Alberta Refund components: –Minimum 5% refund for having a valid COR –First time COR holder - minimum 10% refund first year only –Employer performance measured based on reducing claims and costs Maximum refund = 20%

Number of CORs - All Employers (Data to October 19, 2015) CORs represent almost 50% of the Alberta payroll reported to WCB 16

COR Holders COR Type Number of CORs by Type % of CORs by Type Regular Certificate of Recognition (COR) (any size but typically more than 10 employees) % Small Employer Certificate of Recognition (SECOR) (up to 10 employees) % Medium Employer Certificate of Recognition (MECOR) (10 to 30 employees) 710.7% Partnerships Audit Standard Equivalency (PASE)130.1% Total % Data to October 19, 2015

Performance Loss Ratios compared the claim costs of a group of employers to the premium they pay. PIR COR holders out-perform non-COR holders: 35.8% lower in % lower in % lower in % lower in % lower in % lower in 2009 Note: most COR holders operate in industries with greater risk than non-COR holders Source WCB – Alberta June 2014

PIR Refunds 2004 to 2014 (2014 projected)

Partnerships Quality Assurance

CPs Conduct Audit Reviews All certification, qualification, and maintenance audits included –Review of auditor’s work (not the employer’s system) –Audit reports are assessed: auditor notes justify the scores awarded, no contradictions between questions or elements sampling meets standard overall quality of the report –Audits must meet the QA Standard to be accepted

Processing a COR Audit Once a CP has approved the audit quality, it is submitted to Partnerships for approval –Both certification and maintenance audits are included –Partnerships checks for open orders Cannot approve the audit request if any open OHS orders or demands Employer has 4 months (from the date request submitted to Partnerships) to comply the orders If compliance not achieved, the audit is “stale” and a new audit is required

On-Site Audit Review (OSAR) Purpose to evaluate auditor performance One day on-site to gather data, then results are compared to the original auditor’s findings Conducted by Partnerships Consultants Includes both random and targeted reviews (as requested by CPs) About 100 OSARs conducted each year

OSAR Findings Misreported audit dates Significant scoring differences Incorrect audit processes Actual process not done as reported in audit Code of Ethics issues

OSAR Follow-Up OSAR results shared with CP’s for action with their auditors If OSAR suggests that employer’s system has very significant deficiencies that were not identified by the original audit, CP will work with the employer

Employer Review Objective New process implemented on July 1, 2011 To help COR holders improve their health and safety management systems Partnerships will: –Identify any systemic deficiencies in an employer’s system following the occurrence of a trigger –Work with the employer to develop an action plan to address deficiencies

Employer Review Triggers Fatalities, serious injuries and reportable incidents Two or more stop work orders due to imminent danger within 12 months Referral from an OHS Officer or a Partnerships Consultant Administrative Penalty Selected for the Proactive Employer Program (PEP) Employers who have “knowingly misrepresented” the reporting of worker injuries to WCB

Employer Review Process Preliminary Assessment –Partnerships determines if the trigger is an indication of systemic deficiencies in an employer’s health and safety management system. If an Employer Review is required: –Partnerships meets with employer to discuss areas where system improvements can be made and employer drafts an action plan. Employer’s PIR Refund is on-hold. Once the Action Plan completed: –Partnerships confirms that deliverables have been satisfactorily completed. If so, the WCB is advised to remove the ER hold on PIR Refund eligibility.

Employer Review Consequences If action plan not completed, or the employer chooses to not work with Partnerships: –the COR will be cancelled –PIR refund on-hold will be forfeited

Employer Review Statistics Partnership has received a total of 1854 ER Assignments from July 1, 2011 to September 4, 2015 Assignments Completed 91% (1683) –1013 ERs were not required – no systemic deficiencies identified and/or adequate corrective action taken – 222 Invalid Triggers (mostly non-occupational medical) – 438 Assignments resulted in 346 Completed Action Plans – 10 Assignments (7 employers) resulted in COR Lapse Assignments in Progress 9% (171) – 102 Assignments currently under review for decision – 69 Assignments are in the Action Plan process

Deficiencies Identified in Action Plans 1 - Lack of Management Commitment 25.2% 2 - Inadequate Training/Communication 19.8% 3 - Inadequate Hazard Assessment 17.7% 4 - Inadequate Supervision 12.0% 5 - Inadequate Hazard Controls 7.5% 6 - Inadequate Manager Involvement 6.9% 7 - Inadequate Ongoing System Maintenance 5.4% 8 - Inadequate Contractor Management 2.4% 9 - Inadequate Inspections 1.2% 10 - Inadequate Worker Involvement 0.9%

Partnerships Audit Standard Updated Review began in 2013 by Certifying Partners and Partnerships Approved by the Certifying Partners in Sept 2015 Significant changes –Stronger emphasis on supervisor responsibilities, senior management involvement –Addition of field level hazard assessments –Minimum 70% score for all or nothing questions (except for first time audits, at CP discretion) –Range of points questions required in each element

Partnerships Audit Standard Next Steps Each CP’s –Audit instrument –H&S Program Building course –Auditor course must be revised and approved by Partnerships Implementation required by December 31, 2018

New Partnerships Projects CP subcommittee to apply the learnings from Employer Review –improve employer and auditor training programs –develop strategies and best practices to assist employers Measurement project to evaluate impact of completion of employer review action plans on OHS Metrics CP subcommittee to review OSAR results and program/process changes

Questions? Ian Hooper