Troubleshooting: Enhancing Technical Training WATS 2009

CAE Inc. Confidential and/or Proprietary Information 2 Background Troubleshooting is a key skill ► Efficient identification & rectification of aircraft faults ► Timely return to service intervals Population of experienced technicians is declining Legacy training programs focus on theory rather than in- depth practical experience on live systems due to: ► Logistics & liabilities in using operational aircraft ► Lack of awareness of synthetic technologies and capabilities ► Speed of change with regard to regulations ► Lack of standardized metrics

CAE Inc. Confidential and/or Proprietary Information 3 Objective Creating Improved Maintenance Organizations ► Effective – Focus ► Efficient – Leaner and smarter ► Unified – Align individuals and organizational goals ► Proficient – Rapid transfer of technical expertise Focus on End to End Approach Ab InitioApprenticeship Initial TYPE Specialized or Continuous Operations

CAE Inc. Confidential and/or Proprietary Information 4 Ab InitioApprenticeship Initial TYPE Specialized or Continuous Operations Ensure programs reflect relevant industry topics Integrate Aircraft Simulation to improve training of systems and troubleshooting malfunctions Introduce 3D Models to allow for more accessible component replacement/overhaul training Introduce Virtual Troubleshooting tools for more “hands-on” troubleshooting training Create courses to address the gap between the traditional Ab Initio program and the new aircraft on the line using Simulated A/C Systems

CAE Inc. Confidential and/or Proprietary Information 5 Ab initioApprenticeship Initial TYPE Specialized Or continuous Operations Provide environment and tools linked to Ab Initio training ► Aircraft Specific Simulations & 3D Models to improve systems and procedure understanding, promoting scenario based practical exercises. ► Generic & Aircraft Specific Troubleshooting tools for more accessible, operational, “hands-on” training…but virtually Introduce Virtual Aircraft Visualization solutions with scenarios to familiarize technician with aircraft components, systems, & procedures

CAE Inc. Confidential and/or Proprietary Information 6 Ab InitioApprenticeship Initial TYPE Specialized or Continuous Operations Leverage A/C Specific Simulation in classroom & self- paced environment and provide an environment for scenario based practical exercises. Introduce A/C Specific Troubleshooting tools within the formal training environment for more accessible, operational, “hands on” training Include Virtual Aircraft Visualization solutions an alternative for actual on aircraft

CAE Inc. Confidential and/or Proprietary Information 7 Ab InitioApprenticeship Initial TYPE Specialized or Continuous Operations Provide similar theoretical & practical tools used in formal training ► Web-accessible from the line ► Review, refreshers, and just in time training to improve operational effectiveness and troubleshooting skills Support tools on the line to enable effective troubleshooting and absorption of skills and knowledge through usage.

CAE Inc. Confidential and/or Proprietary Information 8 Systems Simulation Key Factors to effective training ► Realistic imaging for realistic observation, situations, and techniques ► Realistic navigation for sequential navigation, orientation, and spatial awareness ► Structured and unstructured environments to allow progressively increasing complexity ► Realistic scenarios to widen student’s knowledge and skill base, plus measuring proficiency

CAE Inc. Confidential and/or Proprietary Information 9 Troubleshooting Environments Key Factors to effective training ► Realistic use of virtual test equipment ► Structured and unstructured environments boost knowledge and skill, builds student confidence ► Realistic scenarios to widen knowledge and skill base of students as well as measures proficiency

CAE Inc. Confidential and/or Proprietary Information 10 Virtual Aircraft Visualization Solutions Key Factors to effective training ► Realistic virtual environments to replicate the aircraft or system ► Real world imaging to provide realistic observation situations & techniques ► Realistic navigation within the environment to provide sequential navigation steps, orientation, and relational positions ► Structured and unstructured environments to allow progressive complexity and reality to procedures and inspections ► Realistic inspection scenarios to widen knowledge and skill base of students as well as test knowledge and inspection competency

CAE Inc. Confidential and/or Proprietary Information 11 3D Models Key Factors to effective training ► 3D aircraft components in the classroom that allow students to understand the construction and interaction of parts ► Structured and unstructured scenarios boost knowledge and skill related to construction and interaction of parts ► Realistic scenarios to widen knowledge and skill base as well as measure proficiency

CAE Inc. Confidential and/or Proprietary Information 12 The Way Ahead Work closely with Authorities to adapt regulations to take advantage of the technologies available and adapt training methodologies Continue development of synthetic environments that that promote skills and proficiency based training Develop solutions that are aligned with a total lifecycle approach Improve Awareness in the community of these new solutions and methodologies

CAE Inc. Confidential and/or Proprietary Information 13 Conclusion Ab InitioApprenticeship Initial TYPE Specialized or Continuous Operations Employing enhanced synthetic tools and training methodologies will result in more effective technicians and more efficient maintenance organizations thus improving overall value to the operator