© Thomson/South-WesternSlideCHAPTER 91 HUMAN RELATIONS AT WORK 9.1 9.1Bosses, Coworkers, and Customers 9.2 9.2Group Participation Chapter 9.

Slides:



Advertisements
Similar presentations
Engineering in business and the environment Lesson 3: Roles and responsibilities.
Advertisements

Working With Others A working relationship is created to accomplish a task or a goal. Objectives: -explain how certain factors contribute to good working.
Part 1—Career Exploration
Supervision in Organizations
Human Relations HST II Class. Objectives / Rationale Health care workers use human relations in dealing with patients and co- workers. The student will.
A Matter of Motivating People to Prepare and Work as a TEAM
Chapter 14 Developing Leadership Skills McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
©2007 Prentice Hall Organizational Behavior: An Introduction to Your Life in Organizations Chapter 5 Motivating Individuals in Their Jobs.
Workplace Expectations
Contents Click the link below to go directly to the slides for that chapter. Chapter 1 ■ Your Personal Strengths Chapter 2 ■ The Roles You Play Chapter.
Copyright Atomic Dog Publishing, 2003 Work Groups and Teams Chapter 14.
Slides prepared by Cyndi Chie and Sarah Frye (and Liam Keliher) A Gift of Fire Third edition Sara Baase Chapter 9: Professional Ethics and Responsibilities.
CHAPTER Section 15.1 Hiring Decisions Section 15.2 Training & Motivating Employees Staffing Your Business.
Copyright  2010 Pearson Education Canada / J A McLachlan Chapter Eight Laws and Codes of Ethics.
Business Markets and Business Buyer Behavior Chapter 7.
Workplace Values Wendy Villone. Workplace Values What workplace values do you want? What workplace values does your employer want?
The Supervisor as Leader If people see you looking out only for your own best interests, they won’t follow you. —Carlos M. Gutierrez, U.S. Secretary of.
© Thomson/South-WesternSlideCHAPTER 11 LEARNING ABOUT WORK Why People Work Work Experience Education Chapter 1.
Building Effective Interpersonal Relationships
Needs-Based Motivational Model
ROLE OF THE NURSE AIDE IN LONG-TERM CARE. Settings where the CNA may work Acute or subacute care (Hospitals and surgical centers) Outpatient Care Rehabilitation.
Foundations of Group Behavior
Ms. Fleming. 1. Identify employer expectations. 2. Discuss appropriate work habits. 3. Identify good citizenship skills. 4. Identify career development.
© South-Western Educational Publishing Chapter 5 Work Laws and Responsibilities  Work-Related Forms and Laws  Responsibilities on the Job.
About Leadership “An organization bereft of leadership will accomplish little.” “ Excellent leaders can motivate people to achieve more than they would.
TEAMWORK.
1 Chapter 12 The Manager as a Leader. 2 Lesson 12.1 The Importance of Leadership Goals Recognize the importance of leadership and human relations. Identify.
Chapter 3-What You Are Employer Expects What Your Employer Expects
Are you ready for a job??? 1.  Follow Directions  Be Honest  Concentrate  Dress properly  Find solutions  Be Dependable  Be drug free  Make Smart.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved. 1 McGraw-Hill part Establish and maintain trust with customers. 2.Explain customer relationship.
SOCIAL AND PROFESSIONAL RELATIONSHIPS 7 © 2011 The McGraw-Hill Companies. All rights reserved.
Work Readiness Program Dependability and Reliability.
Your Safety Attitude A good attitude toward safety is a key to preventing unnecessary incidents and injuries. Your attitude affects your safety and the.
The Manager as a Leader Chapter 12. The Importance of Leadership Definition: Leadership is the ability to influence individuals and groups to cooperatively.
Targeted Selection This workforce solution was funded by a grant awarded under the President’s Community- Based Job Training Grants as implemented by the.
Work Readiness Program Dependability and Reliability.
Career Orientation—2 nd Edition Unit 5: Succeeding On the Job.
Career Orientation—2 nd Edition Unit 5: Succeeding On the Job.
Copyright © 2008 Delmar Learning. All rights reserved. Unit 2 Role of the Nursing Assistant.
Customer & Client Services By Pat Reinhart RN. Customer and Client Services Competency: Explore personal responsibility as a healthcare employee to treat.
Chapter 8 On the Job Chapter 8 On the Job Lesson 8.2 What an Employer Expects of You Lesson 8.2 What an Employer Expects of You.
Professional Ethics and Responsibilities
Work Readiness Program Planning & Organization. Objectives List tasks to be accomplished prior to and after starting a new jobList tasks to be accomplished.
Dasar-dasar Kepemimpinan Chapter 15 Mata kuliah: J Pengelolaan Organisasi Entrepreneurial Dosen Pembuat: D Rudy Aryanto Tahun : 2009.
LEGAL AND ETHICAL ISSUES IN HEALTH SCIENCE Andrew Angel and Jody Mr. Peters 8 th period.
Work Readiness Program Planning & Organization. Objectives List tasks to be accomplished prior to and after starting a new job List tasks to be accomplished.
Chapter 8 Business-Government Relations Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin.
RESIGNATION LETTERS
Leadership Styles "All of the great leaders have had one characteristic in common; it was the willingness to confront unequivocally the major anxiety of.
Introduction to Business Chapter 20 Succeeding in the World of Work Essential Question: What items will I need to get a job and build my career?
1 Chapter 6 Business Markets and Business Buyer Behavior.
(Myth) Once a career is chosen, then the person is stuck with it.
What are the characteristics of effective healthcare teams?
The Office Procedures and Technology
Chapter Outline Enduring Characteristics: Personality Traits
PowerPoint® Slides to Accompany
Values, Ethics, & Advocacy
INTRODUCTION TO MANAGEMENT
Why You Should Hire Me By Jennie Danyi.
Workplace Readiness Skills: Personal Qualities & People Skills
HOSPITALITY HUMAN RESOURCES MANAGEMENT AND SUPERVISION.
(Myth) Once a career is chosen, then the person is stuck with it.
Do You Have What Employers are Looking For?
Understanding groups and teams
(Myth) Once a career is chosen, then the person is stuck with it.
Organizational Behavior Nelson & Quick
“How Things Work At Work”
Introduction to Management and Organizations
BUSINESS LEADERSHIP Describe leadership traits and actions
Professional Aspects DEFINITIONS Accountability Character traits
Presentation transcript:

© Thomson/South-WesternSlideCHAPTER 91 HUMAN RELATIONS AT WORK Bosses, Coworkers, and Customers Group Participation Chapter 9

© Thomson/South-WesternSlideCHAPTER 92 BOSSES, COWORKERS, AND CUSTOMERS Explain the importance of human relations to success on the job Discuss ways to get along with bosses and coworkers Identify three reasons why customers patronize a particular business Objectives Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 93 HUMAN RELATIONS Human relations are interactions among people. Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 94 GETTING ALONG WITH PEOPLE AT WORK Interpersonal attraction is a tendency to be drawn to another person, often because of similar characteristics and preferences. Seniority refers to the length of time someone has worked for a company. Territorial rights are unwritten rules concerning respect for the property and territory of others. Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 95 WAYS TO MAINTAIN GOOD RELATIONSHIPS Appearance Courtesy Attitude Interest Loyalty Tolerance Maturity Dependability Openness Ethics Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 96 CUSTOMERS Customers are the buyers of goods and services. Clients are the business customers of a professional worker. Patients are persons under treatment or care by a medical practitioner. Patrons are customers of certain service- producing businesses or institutions. Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 97 GETTING AND KEEPING CUSTOMERS Reasons customers patronize a business Product or service Service after the sale Goodwill Lesson 9.1

© Thomson/South-WesternSlideCHAPTER 98 GROUP PARTICIPATION Understand why employers are asked to work in task groups Discuss ways to participate effectively in a task group Objectives Lesson 9.2

© Thomson/South-WesternSlideCHAPTER 99 PURPOSES OF TASK GROUPS A task group is a work group formed to accomplish a particular objective. Lesson 9.2

© Thomson/South-WesternSlideCHAPTER 910 WORKING IN TASK GROUPS Show your readiness to help the group Accept the role the group gives you Carry out your role as best you can Share your views Do not dominate meetings Accept group decisions Encourage other members Think of solutions, not past problems Be proud of group success Lesson 9.2

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2025 SlidePlayer.com. Inc. All rights reserved.