© 2009 IBM Corporation 1 Lenovo Business Partner Enablement 2015 Global Technology Services

© 2013 IBM Corporation 2 Lenovo Server Acquisition IBM’s x86 product lines (including towers, racks, blades and high-density systems) All Blade Networking Technology products Solutions and Converged Systems tied to the above mentioned products All associated intellectual property (IP) IBM’s x86 sales force, research & development teams, quality & product assurance engineers, key labs & other facilities supporting these products

© 2013 IBM Corporation Authorized Warranty Service Provider (AWSP) Contracts In Lenovo Offshore Countries AWSP contracts will be assigned to – Lenovo International Cooperatief, AWSP payment in local currency: Croatia, Czech Republic, Hungary, Luxemburg, Poland, Romania, Slovakia, Slovenia – Lenovo International Cooperatief, AWSP payment in USD: Bulgaria – Lenovo Hongkong, AWSP payment in USD: Egypt, Kenya, Morocco, Nigeria, Russia, Saudi Arabia, Serbia, UAE, Ukraine – Lenovo South Africa, AWSP payment in ZAR: South Africa 3

© 2013 IBM Corporation Support Structure Support (Delivery) – Hardware and Software Support numbers will be the same as today and will also be published on Lenovo’s support websites; – IBM will continue to operate parts stock; – For AWSP: the EMEA Partner Technical Support Center and the eBPWSC will continue to provide the same service & support that they do today to partners assigned to Lenovo; – IBM support structure and systems remain unchanged. 4

© 2013 IBM Corporation Service Request electronically 02/ , 02/ – 7x24h – via phone 02/ , 02/ – 5x9h – via phone

© 2013 IBM Corporation Enhanced Customer Data Repository (ECuRep) 6 Support mail: