Elmhurst Memorial Healthcare Charles Colander Vice President

About Elmhurst Memorial Healthcare 16 locations – Elmhurst Memorial Hospital operates 330 beds – Outpatient sites located throughout portions of DuPage and Cook Counties 3,000 employees – Largest employer in Elmhurst – Among top 10 employers in DuPage County Nationally Recognized Care – Joint Commission Disease-Specific Certifications – Commission on Cancer Outstanding Achievement Award – National Accreditation Program for Breast Centers

Elmhurst Memorial Hospital New Main Campus Acute Care Hospital – 866,000 square feet – 259 private inpatient suites – Medical Office Buildings More than 600 active physicians on medical staff Nearly every medical specialty and subspecialty represented Orthopedics, Cardiology, Nuclear Oncology / CyberKnife Center of Chicago Advanced Medical and Information Technologies – da Vinci Robotic Surgery System – 320-Slice CT scanner – Open-Bore MRI Page: 3

New Elmhurst Memorial Hospital

Information Services Profile IS Department – Includes 65 FTEs support typical IS areas plus Biomedical engineering – Primary and backup data centers – Cisco network and VoIP telephony – Meditech core vendor for the hospital EMR, CPOE, ED, Advanced Clinicals… all implemented – NextGen core vendor for physician practices 120 employed physicians Advanced clinicals and EMR fully deployed – Integrated medical monitoring – Integrated communications Page: 5

Governance So you want to be a change agent? Page: 6 VisionSkillsIncentivesResourcesAction Plan ++++= Success SkillsIncentivesResourcesAction Plan +++= Confusion VisionIncentivesResourcesAction Plan +++= Anxiety VisionSkillsResourcesAction Plan +++= Resistance VisionSkillsIncentivesAction Plan +++= Frustration VisionSkillsIncentivesResources +++= Treadmill

Change Success Factors Page: 7 Strategic Alignment Total Cost Return on Investment RPN Ranking - Patient Safety/Quality of Care Availability/Feasibility of Alternative Solution Benefit/Measurable Value Level of Sponsor Commitment Stakeholder Buy-In Cross-Department Impact Operational Workflow Impact Technical Risk and Complexity STRATEGY BUSINESS VALUE PROBABILITY OF SUCCESS/ RISK

Elements of Change Page: 8 Establish the Vision – Plain and simple – Involve the stakeholders – Keep the “end in mind” and never lose focus Success requires a plan – You know where your going so plan to get there – How will you know when you are there? Governance is essential – Give the stakeholders a process for input and communication Communicate, communicate, communicate – Cannot do this enough – Multiple medias – Timely Personalize Value – Shared vision, Incentives, ?? – Fosters ownership Measure and Manage – Cannot improve without metrics Never forget the “D” – What problem are we trying to solve?