Service Level Management

Database administration and automation The impact of IT automation on database administration 1 Recently, automation has begun to impact this area significantly

IT Service Management Forum - itSMF Germany (DE – itSMF Deutschland e. V.) 1 The German chapter was founded 2001 in the constitution of an registered association (German: eingetragener Verein; e

IT Service Management Forum - itSMF UK 1 There were six regional groups actual in place (December 2012(

Performance engineering - Service management 1 In the operational domain (post production deployment) performance engineering focuses primarily within three areas: service level management, capacity management, and problem management.

Performance engineering - Service level management 1 In the service level management area, performance engineering is concerned with service level agreements and the associated systems monitoring that serves to validate service level compliance, detect problems, and identify trends

Helpdesk and incident reporting auditing - Help desk software common functions 1 Service Level management is often crucial to the help desk process as a measure of its success. This is usually an automated benefit of the help desk application.

Business transaction management - Applications 1 Service level management: Monitoring of SLAs and alerting of threshold breaches both at the end-user and infrastructure tier level.

Service-level agreement - Overview 1 Corporate-level SLA: Covering all the generic service level management (often abbreviated as SLM) issues appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are less frequently required.

ITIL security management 1 However, in this particular section the most obvious relations will be the relations to the service level management process, the incident management process and the Change Management process.

ITIL security management - Plan 1 The Plan sub-process contains activities that in cooperation with the Service Level Management lead to the (information) Security section in the SLA.

Service desk - Other activities 1 #Information Technology Infrastructure Library#Service level management|Service-level management

Financial management for IT services - Service-level management 1 Information Technology Infrastructure Library#Service level management|Service-level management provides key information regarding the level of service required by the customer (SLAs) and therefore forms the basis for calculations of all three sub-processes

ItSMF - itSMF Germany (DE – itSMF Deutschland e. V.) 1 The work groups develop and publish a list of books and position papers

Service level requirement 1 SLRs are part of the Service Level Management stage of Service Design within the IT field. The organization of these concepts is spelled out in the Information Technology Infrastructure Library (ITIL); a method of standardizing the practices of IT services and design.

Service-level agreement - Overview 1 ** 'Corporate-level SLA': Covering all the generic Service level management#Service level management|service level management (often abbreviated as SLM) issues appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are less frequently required.

HP OpenView - HP Software Business Availability Center (BAC) 1 * HP Software Business Availability Center / Service Level Management (BAC/SLM)

Oblicore 1 'Oblicore', Inc

Oblicore 1 In 2007, Oblicore was ranked 13 among Inc. 500's top Companies in Software. In 2009, Oblicore Guarantee was listed as a Service Level Management Market Leader in an OVUM Butler Group Technology Audit. eports.php

List of acquisitions by CA Technologies - Acquisitions 1 | style=text-align:center;|[ cid= CA Acquires Oblicore, Leader in IT Service Level Management]

Action Request System - Applications using Action Request System 1 *[ listing/ html BMC Service Level Management] (previously linked to Service Level Management)

Configuration Management (ITIL) - Tools 1 The ISS assessment operates through Licensed Software Assessors

Event correlation - Event correlation in integrated management 1 The goal of integrated management is to integrate the management of networks (data, telephone and multimedia), systems (hosts and applications) and IT services in a coherent manner. The scope of this discipline notably includes network management, systems management and Service level management|Service-Level Management.

D-Grid - ValueGrids 1 ValueGrids developed service level management in service value networks. This was supposed to enable providers of Software-as-a-Service solutions to utilize grid infrastructures and leverage the German national grid infrastructure.

Application Management - Applications 1 * Service level management: Monitoring of SLAs and alerting of threshold breaches both at the end-user and infrastructure tier level.

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