Alerts RM Monitor David Bolling January 2010

Mobile Data  Increasingly a mobile world  Expectations of access to data anywhere  Competitors do not deliver  RM competitive advantage

Alerts  One of our best competitive advantages  Some sales made specifically for Alerts  Data can be overwhelming  Alert thresholds are the key to the power  Only important events presented to management

Alerts v18  Alerts Expansion Project  Compelling new alerts  Improve existing delivery methods  Refinements to existing alerts

Alerts v18  MI sale (by important item / cost)  “Cash Drop Needed”  Deleted CC payment  Low Stock  CC Batch Report (maybe)  distribution lists  Negative $ Activity: Price Adj, Coupons, Discounts, Negative Pmt, Transfers

RM Monitor

 Now live in production  Long beta period gathering feedback  Since service began, data requests:  79 from Windows Mobile  996 from Blackberry  2,243 from Desktop Browser  14,672 from iPhone

RM Monitor  Top 10 users December stats:

RM Monitor  Architecture:  Stores upload data once every 5 minutes  RMM server in Amazon Elastic Compute Cloud  Clients connect to RMM server for all services  RM Monitor website  Client data retrieval (browser, WM, iPhone)  Admin login, user maintenance  PCI Compliant!  No additional store installation expense (no DMZ)

Demo

RM Monitor  Our beta experience … from users:  Rave reviews  Good feedback for additional data wanted  Individual check items  Discounts in addition to Deletions  Liquor / Food breakdown  Emp lookup info (cell numbers with quick dial)  Yesterday’s Sales Summary  Ad-hoc report requests

Demo

RM Monitor  Our beta experience … from resellers:  “I sold an upgrade because of RM Monitor!”  “I made a sale because of RM Monitor!”  Yet Another Competitive Advantage  Will keep them as a customer. Won’t want to give up this feature.

RM Monitor  Top 10 users monthly stats:

RM Monitor  Killarney’s Publick House - Jack Manousos  Upgraded because of RM Monitor  Saw our ad on RM Online (BO startup screen)  RM Monitor is most used app on his iPhone  “Really easy app to use, no learning curve, the power is in the data.”

Jack Manousos  Business Issues Addressed  Check on emps that arrive late  Security: emps doing operations as other emps  “Derek made 3 deletions when wasn’t even there.”

Jack Manousos  Operations Efficiencies  Connected without being there  Reduced calls to manager on duty  Able to manage multiple stores  Faster access to table info on site  Customer count check  Table amount check  Expensive item check

Thank you  Questions?