One Transport Oliver Walton Wednesday November 12 th, 2014

2 Agenda Ground Transport Survey Results Door2Door Solution One Platform, One Invoice, One Transport Enablers: People, Process & Technology Customer Service - Area of excellence Any Questions?

41% of the members responded. All said that clients would like a complete service, including ground transport on over 50% of journeys 88% of respondents offer a ground transport service, yet it’s used on less than 20% of journeys, because: It’s awkward to do. Our systems don’t support ground transport bookings. Suppliers are not always reliable It’s too complex. We don’t focus on it It’s not our core business The cost of business taxis/chauffeur cars can be prohibitive We need proper incentives and simple systems We need a simple to book system that our clients could even book themselves by clicking a link from our itineraries Survey of Ground Transportation services amongst member TMCs

Capitalise on including Taxis/Airport Transfers Integrate One Transport (60 years exp.) and offer a “door2door” travel service from a single platform, with consolidated MI and Invoicing Provide a more complete solution and improve client satisfaction & retention Emphasize market differentiation & broaden your product “footprint” Focus on & develop your core competence/s Enhance your brand name in your market sector Take early advantage of changing worldwide Ground Transport market trends & demands Generate Ancillary Revenue Offer an Integrated Door2Door travel service

One Platform, One Invoice, One Transport  Book via Web, Telephone & Mobile with Vehicle Tracking  Full Integration, Single Platform & Automation  World Class Security and Scalability  Unmatched Support and Reliability  Single Consolidated Invoicing  Full Management Information  Performance Reports Mobile Adoption Streamlined UI Mobile Adoption Proven Solutions Proven Savings Worldwide Network Carbon Neutral

99.9% uptime, Industry Leading Standards Simple, yet functional interface on Web & Mobile Intuitive design with diverse features and high degree of customization Booking, confirmation, tracking workflow with in-depth reports and analytics. Enablers : People, Process & Technology Our People : We are a UK based British company with dedicated account management & customer service teams. Our Processes : All our internal processes are certified to conform to ISO 9001 and ISO You get the best of breed, reliable and robust services Our Technology : We are not a solutions reseller, or just a technology service provider. Our solutions are built in-house from the ground up.

Enablers : People, Process & Technology Options : Determine the most suited door-to-door travel option based on: Cost Safety Environmental concerns Product type Passenger profile Company travel policy Travel time Satisfaction One Transport’s Network: 8,000 taxis and private hire vehicles in London alone. 50,000 vehicles throughout the UK Global Network of partners for International work. Vendor neutral service that lets you select your preferred supplier.

OVERALL PERFORMANCE 98.9% contractual SLAs adhered to in 2013 Customer Service - Area of excellence 95% Bookings + Queries Answered within 10 secs 99% Bookings + Queries Answered within 30 seconds 98% Arrival Time Standard Saloon ASAP < 25 mins Licensed Black Taxis < 15 mins 99.9 % System uptime 750,000 Bookings in 2013

Some Clients

Thank You