Workforce Scheduling Release 5.0 for Windows Implementation Overview OWS Development Team

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Safe Harbor Statement

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Objective Provide a high level presentation of how the product is configured and implemented

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Agenda Configuration Overview Implementation Overview OWS Admin Overview

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Summary Powerful and Agile Business Model Large variety of work organizations Dynamically adjusted when organization changes Simple to implement Easily configured with the OWS Designer tool No technical knowledge Centrally Administrated OWS Admin: Technical Deployment and Monitoring Web based Functional Administration role (contracts, events…)

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Agenda Configuration Overview Implementation Overview OWS Admin Overview

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Lifecycle Customer interfaces Customer OWS Idk + OWSStatistical Tool Domain modeling environment Development environment Infrastructure Platform team Infrastructure Standards Time Activity People Applications modeling needs Optimization Techniques Standard Domain configuration Application developers Domain specific requirements TempoTools + Infra components + APIs Consultant Customer Parameters setting OWS Config + OWS Designer Customer requirements Customer specific configuration

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Business Model Overview Inputs Tasks 1:NN:N Drivers Forecast Activities N:1 Demand & Schedule

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Configurable Business Model Inputs: historical & forecasted values, distribution profiles, time windows… Drivers such as transactions, sales, customers… Required Tasks (e.g. Item scanning, Credit card transaction…) Workload may depend on a driver and a “Labor Standard” Activities scheduled (e.g. Cashier, Butcher…) An activity groups several tasks Organizational constraints such as Presence of a key holder Activities considered as “management”… Optimization engine priorities and fairness Hierarchy Description Multiple Store Models: Department and team structure Activity and Organizational Constraints selection

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Configurable Employee Model HR information options Employee identifier Skills Skill priority and Individual Proficiency Special qualification (e.g. First-Aid, Key Holder…) Contracts Contract parameters: Absence management Scheduling rules Day compositions constraints Contract parameters defined through the hierarchy

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract OWS Designer Tool Simple to use No technical knowledge Graphical display Flexibility Highly configurable Stand Alone tool Based on a configuration file

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Configurable Display GUI Components Display, read-write mode, mandatory fields Screens Display, read-write mode Schedule Reports Order, Departments, Breaks, absences…

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract OWS Designer Demo

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Agenda Configuration Overview Implementation Overview OWS Admin Overview

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Important Statement The following slides are based on TempoSoft projects Its intent is to help developing future Oracle Methodology for Workforce Scheduling projects

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Implementation Methodology A step by step approach Analysis Pilot Limited Deployment Full Deployment Objectives : Master cost and time line Control adequacy with operational needs Validate change management and support organization Size suitably the architecture

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Implementation Methodology Analyze gaps with the standard Design the model (store templates) Configure screens & reports by adjustment of the standard First level prototype designed and tested (CRP) Functional and operational managers involved AnalysisPilot Limited Deployment Full Deployment

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Implementation Methodology Pilot the application on 2/3 stores in order to: Validate benefits will be reached Identify required adjustments Full configuration required for the targeted stores Complete set of test data collected by the customer Initial data load but no live interface with external systems Coaching of pilot users Feedbacks analyzed Quality of the Schedules Ease of use Limited Deployment Full Deployment AnalysisPilot

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Implementation Methodology Deploy over 10/15 stores in order to Check needs of all store types are covered Validate production architecture Validate interfaces Train the trainers and validate change management tools Prepare support organization Full Deployment AnalysisPilot Limited Deployment

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Implementation Methodology Complete company-wide deployment End User training Initial data load & logical deployment (define users, stores…) Implement architecture support Dedicated local first line and second line user support in place TempoSoft never covered change management & end user training ( done by partners ) AnalysisPilot Limited Deployment Full Deployment

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Keys to success Keep it simple One or two positions per department Uniform model for all store types If no simple mathematical formula exist, step back and/or rely on users’ pragmatic knowledge Work as a single team in a timely manner Limited time to validate a deliverable Check ASAP all possible consequence of design choices (IT, HR, Operations,..)

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Agenda Configuration Overview Implementation Overview OWS Admin Overview

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract OWSAdmin Web Application Simple user interface Install and deploy OWS Applications on all tiers Presentation servers Synchronous and asynchronous business severs Integration servers Maintaining OWS Applications Versions management Monitoring Logs management

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract OWSAdmin OWS database schemas management Customization & Production database schemas Creation Back up and restore Schema Upgrades Configuration Updates

CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract OWS Admin Demo