Global E-Business and Collaboration Use Information Systems to remain Competitive

Telus embraces social learning Canadian Telecommunication Wireless, Internet, Telephone 12.7 millions user accounts Providing superior service Good teamwork Good employee learning

Employee learning Formal classroom setting Social learning Learn from knowledgeable instructor Social learning Learn from employees each other’s expertise Preserve employee experience and knowledge “Continuous, collaborative, connected” education Mentoring, coaching, job rotations, videos, blogs, and wikis

Microsoft SharePoint Server 2010 Single point of entry Share knowledge Search learning assets SharePoint MySites Employees create web pages for their own area of expertise and special skills Expert Search Blog capabilities

My Communities Project teams, departments, other groups Develop from SharePoint Project teams, departments, other groups Work together Share documents Other contents More than 1,000 videos

Learning management systems Track and display the formal learning courses Shift in company culture needed Encourage acceptance and participation Internal website to demo the new collaboration tools Wiki to facilitate discussions

2.1 Business processes and Information systems 2.2 Types of information systems 2.3 Systems for collaboration and social business 2.4 The information systems function in business

2.1 Business Processes and Information Systems work is organized, coordinated, and focused to produce a valuable product and service Hire employees New products development

Business process Source of competitive strength Source of liabilities Tied to a specific function area Identify new customers Cross many different functions Order fulfillment process

Order fulfillment process

How information technology improves business processes: Efficiency and transformation Increase efficiency of existing processes Enable entirely new processes Change the flow of information More people to access and share info Replace sequential steps with simultaneously in parallel Eliminating delays in decision making

2.2 Types of information systems An organization Different interests, specialties, and level Different kinds of systems Systems for different management groups Systems for linking the enterprise E-Business, E-Commerce, and E-Government

Systems for different management groups Transaction processing systems Operational Keep track of the elementary activities and transactions POS, point-of-sale systems Tasks, resources, and goals are predefined and highly structured Central to a business

Figure 2-2 A Payroll TPS

Business Intelligence Systems for decision support Management information systems and Decision-support systems Middle management Monitoring, controlling, decision-making, and administrative activities Reports on the organization’s current performance

MIS DSS Provide info to routine, specific in advance situations Nonroutine, not fully predefined in advance situations What …., if WHAT would be the impact on the production schedules IF we were to double sales in the month of December?

Voyage-estimating DSS

Executive support systems Senior management Address strategic issues and long term trends What product should we make in 5 years? Incorporate data about external events Use Portal as interface for senior management Digital dashboard

Dashboard cp. P.80 Dundas data visualization

Systems for linking enterprise Enterprise Applications Span functional areas, Focus on executing business processes Across business firm Include all levels of management Enterprise systems (ERP) Enterprise resource planning

Systems for linking enterprise Enterprise systems (ERP) Enterprise resource planning Supply chain management systems SCM Interorganizational system Customer relationship management systems CRM Coordinate all activities that deal with sales, marketing, and service

Knowledge management systems Better manage process for capturing and applying knowledge and expertise Intranet and Extranet Intranet: internal company websites Extranet: company websites that are accessible to authorized external users Internet

E-Business, E-Commerce, and E-Government Digital enabled … The use of digital technology and the Internet to execute the major business process

Enterprise systems ERP, enterprise resources planning 企業資源規劃 MIS systems can not automatically exchange information to each other Fragmentation of data Collecting data from various key business processes 就源輸入

Information flow as Data flow sales Sales information systems accounting Customer orders Accounting info systems production Production info systems Information flow with Data CENTRALIZED Customers WEB Order Master File ERP Sales Production

2.3 Systems for Collaboration and Teamwork Major components on iphone 6 main board – front side Source: http://www.techinsights.com/teardown.com/apple-iphone-6/

Collaboration Working with others to achieve shared and explicit goals Short term / long term One to one / many to many Team Part of a organization’s business structure Specific mission NASA's Curiosity rover for Mars

Reasons for Collaboration and teamwork Changing nature of work Primary value-adding activity for a job Interaction: talking, emailing, presenting, and persuading Growth of professional work Require substantial education Sharing information and opinions to get work done

Changing organization of the firm Decentralization of works

Changing scope of the firm Ford 2010 Produce about 3 million automobiles 200,000 employees 90 plants and facilities Worldwide Emphasis on innovation Most innovations derive from collaborations Changing culture of work and business Diverse teams produces better outputs

Social business The use of social networking platforms to engage employees, customers, and suppliers Deepen interactions Continuous conversations Increasing emotional involvement Information transparency Everyone involve in the creation of value will know much more about everyone else

Business benefits of collaboration

Requirements for collaboration

Building a collaborative culture and business process Command and control Old school Top level: set business plans Middle level: pass messages up and down, back and forth Low level: carry the order without asking

Collaborative business culture Build the teams Coordinate their works Monitor their performance

Tools and technologies for collaboration and teamwork Enabler: Information technology E-mail and Instant message Major tools Social networking Collaborating among interaction-based jobs Wiki Easy for user to contribute and edit content

Internet-Based Collaboration Environment Virtual Worlds To house online meeting, training sessions, and “lounge” Internet-Based Collaboration Environment Virtual meeting systems Reduce expensive extensive travel Google Apps/Google sites Free online service Microsoft SharePoint Microsoft office SharePoint Server 2010 Lotus Notes IBM Lotus Domino Server

Evaluating and selecting collaboration software tools

2.4 The Information System Function in Business Formal organizational unit responsible for information technology service 資訊部門 Programmer System analyst Information systems manager Chief information officer (CIO) Chief Security officer Chief privacy office Chief Knowledge officer End users

Organizing the information systems function Depend on the nature and interests of the firm Decentralized Centralized Combined

IT governance Strategy & policies for using information technology within an organization

Interactive session Technology Management (Minicase) Schiphol international hub P. 78 Management Piloting Procter & Gamble from decision cockpits P.84