How well is your workplace working? Mitie’s research results for 2015 Ian Adams Head of Marketing Strategy 17 November 2015

Executive research 2013 and 2014 What’s happening to their estates? What’s driving the business? The importance of energy What’s happening with data? How do they manage outsourcing? How strategic are Property and FM? How is the role of property changing? Face-to-face interviews with senior executives

2015: The employee’s perspective... How do workplaces affect them? How do they see their future? Do their employers care? What seems to drive their business? How do they manage outsourcing? Does talent really matter? Do workplaces support productivity? Online research large sample

Productivity and Talent Sources: OBR, OECD

Weighted to reflect age and gender… Survey population: 2,450 people

The effect of environment on productivity

My technologies allow me to work from any location Source: Mitie Quora 2015 Research 100% 75% 50% 25% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector No-for- profit 76% 87% 88% 87% 82% 87% 82%

Technology investment takes precedence over talent attraction Source: Mitie Quora 2015 Research 40% 30% 20% 10% 0% Financial services Legal and professional High-tech and telecomms Commercial RetailTransport Public sector Not-for- profit Other 36% 22% 32% 13% 32% 14% 25% 33% 28%

Cost avoidance is my organisation’s primary business driver Source: Mitie Quora 2015 Research 80% 60% 40% 20% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector Not-for- profit 50% 30% 58% 63% 35% 50% 62% 30%

How far do people trust their employers?

Management can be trusted to make decisions in my best interest Source: Mitie Quora 2015 Research 80% 60% 40% 20% 0% < % 67% 61% 57% 44%

My organisation cares about my wellbeing Source: Mitie Quora 2015 Research 80% 60% 40% 20% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector Not-for- profit 47% 72% 75% 68% 79% 75% 62% 65%

I feel it would be bad for my career to question business changes Source: Mitie Quora 2015 Research

Are we providing the right kinds of workplaces?

The current property approach helps me do my job effectively Source: Mitie Quora 2015 Research 100% 75% 50% 25% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector Not-for- profit 60% 80% 85% 80% 98% 50% 70% 30%

My workplace layout helps optimise my productivity Source: Mitie Quora 2015 Research 60% 45% 30% 15% 0% < % 41% 46% 45% 42%

Changes at my organisation make me more productive Source: Mitie Quora 2015 Research 80% 60% 40% 20% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector Not-for- profit 63% 70% 78% 49% 78% 49% 51% 49%

My organisation effectively uses data and analytics to improve property strategies Source: Mitie Quora 2015 Research 80% 60% 40% 20% 0% Financial services Legal and professional High-tech and telecomms CommercialRetailTransport Public sector Not for profit 48% 22% 32% 46% 75% 42% 47% 35%

Defining the roles of property and FM in the new workplace

Security Cleaning Maintenance Energy Catering Waste H&S Recruitment Legislation Tribunals Contracts Process Training CPD Security Networks Applications Versions Budget Scalability Mobility Rent reviews Business rates Location Sizing Lease terms Disposals Acquisitions Key departmental challenges Property FM HR IT

Fair rewards – pay and perks Freedom to think and act Respect from colleagues Recognition of success Potential for personal growth Team position Creative input Effective workplace Reliable technology Easy travel How FM can support job satisfaction 10 THINGS EMPLOYEES WANT Design premises around people Focus services to match staff need Outcomes rather than SLAs Align services to business strategy Hassle-free environment Seamless technology Single point of support Good parking/ transport Excellent catering Easy interaction

Key takeaways The future is all about people – we need to refocus: Services tailored to match different employee needs More integration of services – employees just want it done Focus on quality and outcomes, not inputs FM /Property must align with corporate strategy

To download your copy of the report visit or call Ian Adams, Mitie Ground Floor East Cottons Centre, Cottons Lane 47/49 Tooley Street London, SE1 2QG, UK