Redefining Service
Customer finds the problem Updating the Service Model 2 Manual troubleshooting
Moving to a Proactive & Predictive Solution 3 Predictive Proactive
A category of real-time dynamic business analytics that deliver visibility and insight into data, streaming events and business operations Operational Intelligence (OI) is the Enabling Technology4
Quality of Service (QoS) metrics Governance & Compliance database Real-time Executive Summary Real-time Executive Oversight & Control5
Detects malicious file deletions Notifies when USB stick is used Captures failed login attempts on SQL database Identifies use of “foreign devices” Securing the Security Network 6 Deleted Files
Eliminate “Informational Truck Rolls” Automated Alerting Smarter, Faster Detection & Response7
Fast, accurate, and actionable Let the best people help, wherever they may be Mobility Means Better Service 8
Support team has shared access to vital information Temporary Log-ins Partitioned privileges Collaboration eliminates “finger-pointing”9
Patent-pending advanced troubleshooting technology Trending History Means Quick Problem Resolution10
Automatic & On-Demand Reporting11 Inventory & Commissioning Compliance & Status Reports Operational & Analytical
Applying Operational Intelligence to Service On-ramp to the Internet-of-Things (IoT) Predictive Service Secure CloudBig DataRules Engine & Machine Learning
Unprecedented Visibility & Understanding Ensured System Uptime Improved Service Quality Practical Solutions from Operational Intelligence13
14 Redefining Service
How It Works 15 Software-only Agent Customer’s recording servers Sends diagnostic data to Cloud Actionable Information Detection Suggested Fix Trending Task Workflow C-level oversight Operations/ IT Contractors Manufacturers Proprietary Infrastructure Analytics and Rules Engine in Viakoo cloud Machine learning Architected for scale 3 patents-pending Viakoo Cloud Diagnostic Metadata of customer-premises video network Video
Cyber Security by Design 16 Common TodayNew Way Troubleshooting on your live video network Troubleshooting on a diagnostic model Contractor’s laptop/USB sticks on site, inside your firewall Work is done remotely, away from your network Opening VPNs to outsidersZero access into your network, Outbound-only No audit/control of what contractors see inside your firewall Temporary log-ins with partitioned Privileges Outsiders have access to your content Zero exposure to your content