QUALITY MANAGEMENT IN IMAGING SCIENCES INTRODUCTION TO QUALITY MANAGEMENT CHAPTER 1

EXPECTED QUALITY PERCEIVED QUALITY ACTUAL QUALITY

MAIN CHANGES IN HEALTHCARE DELIVERY 1)ADVANCEMENT IN TECHNOLOGY 2) LEGISLATION & GOVERNMENT REGULATIONS 3) JCAHO 4) CORPORATE BUYOUTS & MERGERS 5) METHODS OF REIMBURSEMENT FOR SERVICES RENDERED

QUALITY MANAGEMENT HISTORY GOVERNMENTAL ACTION JOINT COMMISSION ON THE ACCREDITATION OF HEALTHCARE ORGANIZATIONS QUALITY ASSURANCE

QUALITY CONTROL Level 1: Noninvasive & Simple Level 2: Noninvasive & Complex Level 3: Invasive & Complex

Continuous Quality Improvement 14 points of Management: 1)Create Constancy (improve service & product) 2) Adopt a new philosophy 3)Build quality in product first 4)Minimize total cost 5)Improve constantly

6)Train on the job 7)Institute leadership 8)Drive out fear 9)Break down barriers 10)Eliminate slogans 11)Eliminate work quotas 12)Eliminate merit rating systems 13)Education & self-improvement 14)Involve everyone ( TQI)

Process improvement through continuous quality improvement 85/15 80/20 Workers near problem Structured problem- solving Improving quality

Process System Supplier Input Action Output Customer (internal & external) Manpower Materials Machines Environment Politics

PROBLEM IDENTIFICATION & ANALYSIS * BRAINSTORMING FOCUS GROUPS QUALITY IMPROVEMENT TEAM QUALITY CIRCLES MULTI-VOTING CONSENSUS WORK TEAMS PROBLEM-SOLVING TEAM GROUP DYNAMICS

JCAHO 10 step process 1) Assign responsibility 2) Delineate the scope of care 3) Identify Important Aspects 4) Identify Indicators Sentinel Event Indicator Aggregate Data Indicator

PERFORMANCE INDICATORS APPROPRIATENESS OF CARE CONTINUITY OF CARE EFFECTIVENESS OF CARE EFFICACY OF CARE EFFICIENCY OF CARE

JCAHO 10 step process 5) Establish a means 6) Collect & Organize Data 7) Initiate Evaluation 8) Take Actions to Improve 9) Assess Effectiveness

DESIGN MEASURE ASSESS IMPROVE

BENCHMARKING QUALITY ASSURANCE QUALITY CONTROL

QUALITY MANAGEMENT TOOLS & PROCEDURES CHAPTER 2 INFORMATION ANALYSIS: Population Sample Data set Frequency Continuous Variables Dichotomous Variables Central tendency: Mean, Median, Mode Reliability Standard Deviation Variance

INFORMATION ANALYSIS TOOLS Flowchart Cause-and-Effect diagram Histogram Pareto Chart Scatter Plot Trend Chart Control Chart

CHAPTER 2 ASSIGNMENT CHAPTER 2 WILL NOT BE ON TEST DUE TO THIS, DEVELOP A PROCESS BY USING ONE OF THE CHARTS WE TALKED ABOUT TODAY

FILM DARKROOMS CHAPTER 3 Latensification Static electricity Humidity & temperature Ventilation Overhead Lighting & Safelight Sensitometer Densitometer Viewbox Illuminator Image Duplicating Units