Teaming up to Transform Training Wellesley College and the Element K Partnership for Web-Based Software Instruction

Pattie Orr Director Of User Services Wellesley College

Bob Mosher Executive Director Of Education Element K

Why Did We Do This? Traditional Class Enrollment Declining Small Information Services Staff Hard to Offer Prerequisites and Depth Rapid Change in Products and Versions Dollars HR issues

Learning as a Process Traditional View –Classroom Event Driven –Reactive --- Low-End Courses –Instructor Dependent –Brick and Mortar w/ Helpdesk fallout New View –Reinvent the Learning Experience…

Reinvent the Classroom More Personal Approach Just-in-Time Deskside Coaching –1 to 1 On-line Training Product to Supplement Brick and Mortar Became More Focused and Purposeful - workshop based model

“If you build it… WILL they come?” Pilot with Focused Group –Show and Tell Bigger group - Help Desk Folks Boston Consortium - More is better!! Get Brain Share Vendor Partnership

Personalized Training

Community Support

Assessment

Information Resource

Real-Time Support

Effective Reporting

Rollout - Institutional Change!! IT/ Helpdesk Students HR/ Staff Rollout Dean & Faculty Students Trustees

Measuring Success… It Takes Time!!! Reporting Issues –Confidentiality –LMS!!! Completion rates - Valid? Assessment? ROI??

Things to Watch Out for… Train on the Tool “Burn Me Once” CBT History Evolve the Process and Implementation –Hand-Holding –Peer to Peer

Next Steps or Trends Independent Learner Synchronous Technologies Learning Style Assessment Next Generation Knowledgebases Mentoring “Technocommunities” Wireless & Handheld

What Does it Mean to “Transform” Training… Partnerships –Consortia –External to Vendors –With the Learners… For more information…

For More Information Contact Pattie Orr --- Bob Mosher Higher Education Representative for Element K Jeff Prevost x7433