Leveraging Kinetic Task Management Unus Gaffoor & Michael Poole Kinetic Data

2 2 Welcome From the Top of the World

3 3 Topics  Your Business. Your Process.  Overview of Kinetic Task  Benefits of Kinetic Task  Handling the handlers  Usages  Q & A

4 4 Your Business. Your Process.  Implementing your processes  Applying current (ITSM) tools.  Incident / Change / Tasks  Do it their way  Applying Kinetic  Configure you own interfaces  Do it your way

5 5 Overview of Kinetic Task  Task Engine  Java application  Deployed on 1 or more servers  An instance can be configured to be dedicated to specific Tasks (types)  Eg Windows specific code  Controls execution of Tasks

6 6 Overview of Kinetic Task  Task Management Consoles  Administration  Configuration  Management

7 7 Overview of a Kinetic Task  Task Handlers  Input  Functional, Executable code snippet  Output  Deployed

8 8 Overview of Kinetic Task  Task Builder  Graphical workflow designer  Defines task execution

9 9 Overview of a Kinetic Task  Task Details  Provide Input values  Hard coded or based on Service Item or other Tasks

10 Overview of a Kinetic Task  Task Connectors  Control flow between Tasks  Conditional/Qualification  Responds to states:  Create  Update  Complete

11 Benefits of Kinetic Task  Integration to any Enterprise Application  Remove dependency on ITSM workflow engine  Eg no filters (ARS)  Complete control over workflow process  Re-use of workflow trees  Maintenance  Versioning, Deployment, Monitoring

12 Handling the handlers  Understanding your process  Integration requirements  Business logic  What Task handlers are required?  KTC (Kinetic Task Community)  Develop

13 Handling the Handlers  KTC  Kinetic Data deployable handlers  Register and Download  Growing range of Categories  Active Directory  Amazon EC2  BMC ITSM7  VMWare Vsphere …

14 Handling the Handlers  Develop  Clone an existing handler  Develop/customize  Develop test suite  Deploy  Share with Community?

15 Usages  Phone and Accessories Service Item  Requires approval  Allocation of Phone Number  Notification to Billing

16 Usages  Phone and Accessories Service Item  Task Tree

17 Usages  Phone and Accessories Service Item  Approval

18 Usages  Phone and Accessories Service Item  Approval  On Create

19 Usages  Phone and Accessories Service Item  Approval  On Complete

20 Usages  Phone and Accessories Service Item  Call Scripting

21 Usages  Phone and Accessories Service Item  Call Scripting Task tree

22 Usages  Phone and Accessories Service Item  Number assigned

23 Q & A