The Listening Process. Listening Listening is a physical and psychological process that involves acquiring, assigning meaning and responding to symbolic.

Slides:



Advertisements
Similar presentations
EFFECTIVE COMMUNICATION
Advertisements

Critical Listening and Feedback ECE 3940 Megan OByrne – CLEAR 17 September 09.
Sending & Receiving Messages
Communication Skills Chapter 14
Toward Effective Listening
WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS. Define and understand communication and the communication process List and overcome the filters/ barriers.
Communication Skills Shiva.
Listening: The Neglected Skill
Copyright © 2010, 2007, 2004 Pearson Education, Inc 1 Prepared By: Renee Brokaw University of North Carolina, Charlotte This multimedia product and its.
Listening We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus.
Listening “Seek first to understand… Then to be understood.”
COMMUNICATION.  Communication consists of a person sending a message and another person receiving the message.  The purpose of communication is to ensure.
1 Professional Communications Communication Process: Nonverbal Strategies & The Listening Process Copyright © Texas Education Agency, All rights.
14/02/ Presentation on Effective Communication Skills.
Basic skills of human communication
By: Eric Lugo. Introduction There are seven ways in this presentation on how to improve listening skills. Good listening is an essential part of active.
Developing Listening Techniques Common Core Standards Addressed! CCSS. ELA Literacy. RST.1 1 ‐ 12.10By the end of grade 12, read and comprehend science/technical.
MENG 346 By: Mohammad Medhat.   The way to become a better listener is to practice "active listening." This is where you make a conscious effort to.
EFFECTIVE COMMUNICATION
COMMUNICATION DYNAMICS AND CONFLICT MANAGEMENT
Obj.1.03 Practice interpersonal skills Ms. Jessica Edwards, M.A.Ed.
Teaching Research Assistance to Childcare Providers Effective Communication.
Verbal Communication Health Science. Rationale Expertise in communication skills is necessary for workers in health care. To deliver quality health care,
Chapter 3 Nonverbal Communication and Teamwork
                         The Power of Listening.
                         The Power of Listening.
LISTENING EFFECTIVELY
FACS 56 life management the listening process. why is listening so hard? brain is incredibly powerful—unless we are engaged in active listening, really.
Healthcare Communications Shannon Cofield, RDH. Essential Question How can communication affect patient care?
Are You Listening? ASMC—PDI 2010 John A. Kline, PhD Professor of Leadership Troy University
Department of Sport and Recreation COMMUNICATION Officials.
Effective Communication. What is Communication? Communication The sharing of a thought, an idea or a feeling.
Foundations of Communication. Communication is the act of transmitting –Information communicated –A verbal or written message –A process by which information.
Listening We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus.
The Communication Process
Listening and Responding to Others
Listening Effectively Module 1, Lesson 3 Communication for Life.
 Gawtham Karthik R  Rajeev Gandhi B  Karthika Venkatesan  Anugraha S  Dinesh Kumar S  Swaminathan K  Aarthi Aravind.
The cornerstone to all good relationships
Communication Skills. Skills that help a person share thoughts, feelings and information with others. There are several different ways to communicate.
1CCT200 Week #8: RT Rhon Teruelle Class #7 – October 29, 2012 CCT200: Intercultural Communication Nonverbal Cues in Intercultural Communication Listening.
Listening Introduction to Speech. Listening This skill begins with a decision. Hearing comes naturally, but listening is a learned social skill. You have.
Health Team Relations 1st & 2nd Block Instructor: Melissa Lewis
Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
COMMUNICATION A learned skill. 3 parts to communicating  Sending messages  Receiving messages  Responding to the information.
Unit B2-4 Employability in Agriculture/Horticulture Industry.
1 Chapter 6 “Toward Effective Listening”. 2 Why Learn About Listening? Most used communication skill.
Defining Communication
Unit Commanders' Course1 Effective Listening Main Points –Effective listening definition –Attributes of effective listening –Five types of listening –Techniques.
Improving Communication Unit 3: Management Challenges.
Success Criteria: 1. I can distinguish the difference between hearing and listening 2. I can utilize the steps of the listening process to appropriately.
VERBAL COMMUNICATION II Health Science. COMMUNICATION.
Developing Communication Skills Developing Listening Techniques.
A SPEAKER’S GUIDEBOOK 4 TH EDITION CHAPTER 4 Listening.
Listening Skills Be prepared to take notes. Listening is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages.
Improve Workplace Active Listening Group 1. Table of Contents  What is Listening?  Forms of Listening  Barriers to Listening  Listening Process 
Listening & Non-Verbal Communication Mrs. Berry 8 th Grade Medical Skills & Services.
COMMUNICATION The process of sending and receiving messages between people.
The Listening Process.
WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS. Objectives Define and understand communication and the communication process List and overcome the filters/barriers.
Unit D2-4 Employability in Agriculture/Horticulture Industry.
Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Chapter 7 Verbal and Nonverbal Communication.
©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.
Elements of Communication How do you communicate with your friends, family, teachers, and co-workers?
Verbal listening: Listening.
Success Criteria: I can distinguish the difference between hearing and listening I can utilize the steps of the listening process to appropriately respond.
The most basic of all human needs is to be understood...
Professional Communications
“Let’s Talk” Lesson 10.
Chapter 9: Communicating Effectively
Presentation transcript:

The Listening Process

Listening Listening is a physical and psychological process that involves acquiring, assigning meaning and responding to symbolic messages from others.

When is listening important? School  Listening skills affect your ability to participate in class discussion, ask meaningful questions, give relevant answers and score well on assignments  According to recent research, “faulty listening, more than any other factor, determines student failure in colleges and universities”.

When is listening important? Relationships  Good listeners are valued as friends-seen as caring/sensitive  Sought out as leaders  Able to avoid conflicts

When is listening important? Public Dialogue  Good listening skills allows you to hear all that is being said and make good decisions  A clear understanding of what has been said allows you to participate in conversations both as a citizen and as a consumer

When is listening important? Workplace  Reports from the Dept. of Labor indicate a “direct relationship between listening ability, productivity and job performance  Faulty listening costs businesses $86 billion/year  Faulty listening can lead to inconveniences as well as unsafe work conditions

Misconception about listening Listening and hearing are the same thing It is easy/automatic It develops naturally Anyone can listen if they try The speaker is primarily responsible for the success of a message Attitude and listening are unrelated People remember most of what they hear

The Listening Process Acquiring – hearing Attending – choosing, consciously or unconsciously to focus your attention on verbal or nonverbal stimuli Understanding – complex mental process that involves decoding symbolic codes Responding – listeners internal emotional and intellectual reaction to the message

Factors That Affect Listening Process Biases Attitudes Anger Unfamiliar Language Ignorance Communication Overload Stress Tuning Out

Factors That Affect Listening Process Hearing Problems Fatigue Fear Beliefs Needs

Effective Listening Skills Repeat what is said to you. Write it down. Maintain eye contact and provide non- verbal cues. Avoid outside distractions. Practice Accept that you will not like everything you hear