Attending & Listening Skills Foundation for the other intervention skills covered in the course.

Slides:

Advertisements

Similar presentations

Therapeutic Communication The Helping Interview. Helping Relationship Characteristics Caring Caring Hopeful Hopeful Sensitive Sensitive Genuine Genuine.

Advertisements

Making Healthy Decisions

Active Listening Techniques

End of Life Care Education

Basic Counselling Skills

Introduction To Helping Relationships PowerPoint produced by Melinda Haley, M.S., New Mexico State University. “This multimedia product and its contents.

Nursing Management of Clients with Stressors that Affect Communication NUR101 Fall 2008 Lecture #2 K. Burger MSEd, MSN, RN, CNE.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Chapter 6 Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening.

Chapter 3 - Basic Attending and Listening Skills.

Chapter 11 Learning Together. Building Relationships with Children  Nonverbal messages 70 percent of our message uses no words Includes facial expression.

Foundations of Team Leadership 6b-1 Foundations of Team Leadership Active Listening One advantage of talking to yourself is that you know that at least.

NONVERBAL COMMUNICATION AND INTERCULTURAL COMMUNICATION BY SANTJIE VOSLOO.

Communication and Active Listening Essential Tools for the Community Ambassador.

Verbal & Non-Verbal Communication Active & Passive Listening

28 Aug 02 MSL102_06 - Active Listening Active Listening.

 Immediately communicate to the other person without words, that you are attending to them and that you are glad to do it.  Be careful that your facial.

WHAT ARE ‘ESSENTIAL QUESTIONS’???? The main questions each class lesson aims to answer by the end of the class. They are the important themes or key points.

CHAPTER THREE LISTENING SKILLS IN SOCIAL WORK PRACTICE

Therapeutic Communication

Skills And Techniques Core Conditions  Empathy: Understanding what the client feels and not just what you would feel if you were the client.  Genuineness:

EFFECTIVE LISTENING SKILLS

Basic Counselling Skills

COMMUNICATION in Nursing Concepts of Nursing NUR 123.

Therapeutic Relationships. Concepts of the Nurse-Patient Relationship Basis of all psychiatric nursing treatment approaches To establish that the nurse.

HUMAN SEXUALITY UNIT Relationship Skills. Question? The most important person you will ever have a relationship with is… Yourself.

MENTSCHEN TRAINING ACTIVE LISTENING JUNE 7, 2012 PAUL DAVIDSON, PHD V.P. OF TRAINING, NEW ENGLAND REGION.

Nonverbal Communication

Poetry at the Bedside: the poetics of palliative care Patrick L. Clary, MD Hospice involvement since 1988 Hospice Medical Director since.

Talking and Listening Skills SOW3350 and SOW5379 Professor Nan Van Den Bergh, PhD, LCSW.

CONFRONTATION COMMUNICATING FEELINGS SELF-DISCLOSURE PSYCHOLOGY 360 Siena Heights University.

C OMMUNICATION SKILLS & I NTERVIEW T ECHNIQUES How to talk to patients ? How to talk to relatives? How to talk to collegues? …

Interview Techniques and Tips. Interviews techniques SCREEING INTERVIEW Screening tools to ensure that candidates meet minimum qualification requirements.

Listening Strategies for Tutoring. Listening Students spend 20% of all school related hours just listening. If television watching and just half of the.

Welcome to Applied Skills in Human Services Michelle Henderson, MSW.

Level 1: Chapter 6.  Learn the importance of and techniques for active listening.

Mentor a Student Make a Difference Howell Middle Schools Staff Mentor Self-Training Booklet.

Speaking, Writing, and Listening Skills

Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.

Communicating My Feelings. Explain In the last activity you learned how to identify your emotions. Now you’ll explore how to express those feelings in.

Principles of Communication and Counseling. Topic 75: Principles of Communication and Counseling Learning Objectives Explain the applications of counseling.

Communication and the Clinical Interview

Effective Communication Skills Shake hands. Ask the person to sit down by indicating a chair. Greet the person by their names ( أبو فلان ). Make eye contact,introduce.

Lecture 4 Community and Mental Health Nursing-NUR 472 Relationship Development and Therapeutic Communication.

Welcome!  What was that? with Ann MacDonald. 2 Introductions  Name  What brings you to FYI Conference?  Favorite candy when you were a child.

Chapter 4: Are you Listening?

LISTENING, ATTENDING & QUESTIONING PSYCHOLOGY 360 Week 2 Evans Ch. 2 – 3, Messages – Ch. 1 Siena Heights University.

Why Empathy Matters By Mrs. Irina Stepanyan.

Communication and Nursing Practice A lifelong learning process for nurses An essential attribute of professional nursing practice Builds relationships.

Benchmarks for supporting Benchmarks for listening Leadership Skills - Communication 5.At level of “person” Stating one’s own concerns and emotions of.

Therapeutic Communication

Therapeutic Communication

Perceptions How you see things. To perceive: to gain an understanding of a person, idea, or situation. / What builds our perceptions / Past experiences.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

COUNSELLING YOUNG PEOPLE

Finding the Real Story…. Listening with a Counselor’s Ear.

Good Listening Skills Attending skills A posture of involvement.

MHPE Volunteer Resource SKILLS TRAINING Communication skills Tab 7.

Understanding Nonverbal Messages

Active Listening Skills. Show that you are listening to the person and are interested in their point of view. Active listening includes; Attending Questioning.

Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Active Listening.

Elements of Communication How do you communicate with your friends, family, teachers, and co-workers?

Oregon Department of Human Services Senior and People with Disabilities State Unit on Aging-ADRC In partnership with  Portland State University School.

Mentoring Skills (Awareness, listening and showing understanding) Mary Gordon NEPS.

COMMUNICATIONS PROCESS

Unit 1 Notes: Communication

PHYSICAL ATTENDING (VISIBLY TUNING IN)

Chapter 1: Developing a Helping Relationship

Listening Skills

Communication Lesson One TBouazid.

Presentation transcript:

Attending & Listening Skills Foundation for the other intervention skills covered in the course.

Typical Sequence of Skills

Attending Psychological: Physical:

Nonverbal Communication Definition: Intentions:

Attending Acronym: SOLER Squarely face the client. Open posture. Lean toward the client. Eye contact. Relax or appear natural.

Guidelines & Precautions Verbal messages should match body language.. Meaning of body language depends upon one’s culture & unique personality..

Active Listening Definition: Intention: Challenge:

Skills for Soliciting Information

Closed Questions Definition: Intentions: (1) obtain specific information about a client or (2) confirm understanding.

Open Questions Definition: Intention:

Guidelines for Questioning Use open questions to inquire about a general topic & closed questions to obtain more specific details about the topic. Use questions sparingly or you may fall into a question-answer format. Use a variety of helping responses. Don’t ask leading questions or give advice in the guise of a question (“Don’t you think..?)”

.. Try to turn “why” questions into what or how questions. Be careful asking “How do you feel about that?” Don’t ask questions just because you are just nosey. Questioning should be intentional and based on what the client needs.

Silence Definition: Intentions: Helpful Hint:

Additional Eliciting Skills Accents: Minimal Encouragers:

Reflection & Summarization

Intentions: Sounding Board. Promote deeper exploration. Communicate empathy. Perception Checking. Build helping relationship.

Reflection or Restatement: Definition: Guidelines:

Types of Reflection: 1. _______ communicating understanding of a client’s description or perception of a situation. 2. ________ communicating understanding of the emotions expressed or indicated by the client. Frequently, feelings must be inferred because clients might not have revealed their feelings directly. 3. ________communicate understanding of the client’s worldview. What is the meaning or personal significance that clients attach to their experiences?

Steps involved in Reflection:

Templates for Reflecting Feelings: 1. “You feel _____(emotion).” 2. “You feel __ because of ___.” 3. “Perhaps you are feeling ____.” 4. “It sounds like you feel ____.” 5. “My guess is that you feel _____.” 6. “If I were you, I might feel _____.” 7. “I wonder whether you feel ____.” 8. “Maybe, you feel _____.”

Summarization: Definition: Intentions:

Self-Disclosure Definition: Intentions: