Board Meeting December 13, 2013

December 13, 2013 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda December 13, 2013 Call to Order One Call Concepts Presentation Consent Agenda Appoint 2014 Nominating Committee Financial Report Adopt 2014 Budget Adopt October 24, 2013 Meeting Minutes Discuss Proposed Board Governing Policy Discuss Proposed Bylaws Amendment Break Executive Director’s Report New Business Public Forum Executive Session Adopt Resolution for LOC/OCC Contract Closing Remarks Adjourn

One Call Concepts... Mr. Matt Ruddo

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish November 2013

Consent Agenda Nature of Work November 2013

Consent Agenda # Of Calls By Type Of Caller November 2013

Consent Agenda % 2010/2011/2012/Nov 2013

Consent Agenda % I-TIC 2010/2011/2012/Nov 2013

10/1/13 THRU 11/30/13 ACCOUNTING/PAYMENT0 ADMINISTRATIONS1 COMPLAINT0 MEMBER SERVICES0 OPERATIONS3 SERVICE REQUEST0 SPAM0 OTHER0 TEST5 TOTAL9 HELP DESK REPORT December 13, 2013

Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

Appoint 2014 Nominating Committee... Mr. Charles Nelson

Financial Report Financial Overview... Mr. Charles Carney

Income and Expense for Month

YTD Income and Expense

Non Contractor Expenses

Cost Per Incoming Call

Total Cost Per Incoming Call

Louisiana One Call Out-In Ratio

Budget Category Yearly Comparisons Cost per Incoming Call Incoming Nov 2011 YTD 583,209 Incoming Nov 2012 YTD 513,388 Incoming Nov 2013 YTD 514,363 % change 2013 vs % Contract Items $ 3.06 $ 2.98 $ 2.92 Building Expense $ 0.10 $ 0.16 $ 0.12 Board Expense $ 0.10 $ 0.08 Office Administration $ 0.17 $ 0.19 Compensation Items $ 0.66 $ 0.78 $ 0.84 Marketing $ 0.81 $ 0.94 $ 0.69 Insurance $ 0.16 $ 0.21 $ 0.22 Plant Replacement $ 0.02 $ 0.13 $ 0.04 System Development $ 0.04

Budget Category Cost per Incoming Call

Financial Report November 2013 Total Current Assets... Mr. Charles Carney

Louisiana One Call Total Current Assets Annual History NOTE: One Call Locates closed February 2011; March 2, 2011-$571, was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

Louisiana One Call Total Current Assets Dec Nov 2013 NOTE: April-$201, payment to 2g Marketing ($133,041difference from March Assets)

Louisiana One Call Total Current Assets 2000 – Nov 2013

Accounts Receivable November 2013 Amount Billed 235, , , , , , , , , , ,998 Amount Rec’d 235, , , , , , , , , ,640 8,934 % Outstanding 0% 0% 0% 0%.01%.01%.10%.44% 1.47% 22.60% 96%

Financial Report Estimated Call Volume... Mr. David Frey

Louisiana One Call Est vs Act-Incoming 2012/Nov 2013 MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8% YTD +1.4%

Louisiana One Call Est vs Act-Outgoing 2012/Nov 2013 MONTHLY +2.3% -2% -6% -10% -18% % -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8% YTD +1%

December 13, 2013 Board Meeting Adopt 2014 Budget

December 13, 2013 Board Meeting Adopt October 24, 2013 Board Meeting Minutes

December 13, 2013 Board Meeting Discuss Proposed Board Policy

December 13, 2013 Board Meeting Discuss Proposed Bylaws Amendment

BREAK

Executive Director’s Report Fall SOCS Meeting Update –David Frey, Brent Saltzman, James Martarona Dig Law Advisory Committee Update LA Damage Prevention Summit –March 17-19, 2014 Annual Meeting –March 27, 2014 (moved from 20 th ) Discuss Month/Place for 2014 Planning Session

December 13, 2013 Board Meeting New Business... Mr. Charles Nelson Approve 2014 Calendar

December 13, 2013 Board Meeting Public Forum

December 13, 2013 Board Meeting Executive Session –Discuss Personnel Matters –Discuss LOC/OCC Contract Renewal

December 13, 2013 Board Meeting Adopt Resolution for LOC/OCC Contract

December 13, 2013 Board Meeting Closing Remarks... Mr. Charles Nelson

December 13, 2013 Board Meeting Adjourn