 Negotiating; bargaining; persuading  Greeting people; representing others to the public; selling  Courteous telephone skills  Reporting, conveying information; explaining issues or procedures  Listening effectiving  Interviewing  Preparing written materials  Organizing and presenting ideas for formal and informal presentations  Participating in group discussions

 Cornerstone for establishing trust  Cornerstone for new business and customer retention  Increases productivity

The activity of sending meaningful information

You only communicate when the message you send out has been received and sent back to you, so you know that it has been properly understood

 Verbal Communication- Communication expressed through words  Non-Verbal Communication- Wordless communication

 Hand Gestures  Facial Expressions  Touching  Body Language  Eye Contact  Turning your back to the speaker  What Other Ways Can You Think Of?

 Charades- A communication game where one party uses non-verbal communication to express a message to the recipient  Instructions: Divide into teams of 3-4 people. Select a message from your marketing teacher that you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!

 Communication defined  Nonverbal Communication defined  How can nonverbal communication be expressed in the workplace?  What kinds of messages do you give your co- workers and employer through your ACTIONS?